Return Conditions

Return Conditions

Quick Summary: Define condition codes that describe the state of returned items when they arrive at the warehouse.

Overview

Return Conditions let you create custom condition codes for classifying returned items. When warehouse staff receive a returned item, they assign a condition code (e.g., "New", "Damaged", "Used") that determines how the item is processed.

Navigate to Returns → Return Conditions to manage condition codes.

Note: If you don't see Return Conditions in your menu, contact your Account Manager to enable it.

Quick Start

  1. Navigate to Returns → Return Conditions
  2. Click the + button to add a new condition
  3. Enter a Name and enter a Code
  4. Set the Status to Active
  5. Click Save

Return Conditions List

The main page shows all your condition codes in a table:

Column Description
Name Display name for the condition
Code Condition code identifier
Status Active or Inactive
Last Updated Date the condition was last modified

Available Condition Codes

The page also shows a reference table of all available condition codes you can use when creating conditions. These are standard codes that describe common item states.

Creating a Return Condition

  1. Click the + button (requires write permission)
  2. Fill in the required fields:
  3. Name — Display name for the condition (e.g., "Damaged Packaging")
  4. Code — Enter a condition code identifier
  5. Set the Status to Active to enable the condition
  6. Click Save

Viewing Condition Details

Click a condition in the list to view its details:

Field Description
Name Display name
Code Condition code identifier
Status Active or Inactive
Created Date the condition was created
Updated Date the condition was last modified

Editing a Return Condition

  1. Click a condition in the list to view details
  2. Click Edit
  3. Update the name, code, or active status
  4. Click Save

Deleting a Return Condition

  1. Click a condition in the list to view details
  2. Click Delete
  3. Confirm the deletion

Note: System-provided conditions cannot be edited or deleted. Only custom conditions you created can be modified.

Workflows

Workflow: Add Custom Conditions for Your Returns

When: You need condition codes beyond the standard set to classify returned items.

Steps:

  1. Navigate to Returns → Return Conditions
  2. Review the Available Condition Codes table
  3. Click + to create a new condition
  4. Enter a descriptive name and select the appropriate code
  5. Toggle Active and click Save
  6. Repeat for each condition you need

Result: Custom conditions appear in the warehouse return processing workflow.

Workflow: Deactivate a Condition

When: A condition code is no longer needed but you don't want to delete it.

Steps:

  1. Navigate to Returns → Return Conditions
  2. Click the condition to view details
  3. Click Edit
  4. Toggle Active to off
  5. Click Save

Result: The condition becomes inactive and is no longer available for new returns, but existing returns using it are not affected.

Workflow: Review Available Codes Before Creating

When: You want to see what standard condition codes are available.

Steps:

  1. Navigate to Returns → Return Conditions
  2. Scroll down to the Available Condition Codes reference table
  3. Note which codes match your needs

Result: You can see all available codes before creating custom conditions.

Troubleshooting

Issue Cause Solution
+ button not visible You don't have write permission Ask your company administrator to update your access
Cannot edit or delete a condition It's a system-provided condition System conditions cannot be modified — create a custom condition instead
Return Conditions not in menu Feature not enabled for your account Contact your Account Manager to enable custom return conditions

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