Return Conditions
Return Item Conditions
Quick Summary: Add custom labels that describe the condition of returned items.
Overview
Return conditions identify the state of a returned item, such as New, Used, or Damaged. System conditions provide common labels. Custom conditions add labels that fit your returns process.
Open Returns → Return Conditions. The page heading and breadcrumb use Return Item Conditions. The menu appears only when custom return conditions are enabled for your account. Inventory read or write access lets you view conditions. Adding, editing, or deleting conditions requires inventory write access.
Add a condition
- Open Returns → Return Conditions.
- Select the + button.
- Enter a Name.
- Keep the suggested Code or enter your own.
- Keep Status set to Active, or switch it to Inactive.
- Select Save.
New conditions are active by default. The Name becomes a suggested Code until you change the code. Use lowercase letters, numbers, and hyphens in the code. Each name and code must be unique among existing custom conditions. Choose a custom code for each new or changed condition. The code cannot match a system code, even when system codes are hidden.
Custom conditions list
| Column | Description |
|---|---|
| Name | Condition label. Select it to open the condition |
| Code | Identifier used with return items |
| Status | Active or Inactive |
| Last Updated | Date and time of the last change |
Search by Name or Code. Only active custom conditions appear by default. Use Include Inactive to review inactive conditions. Use Include Deleted to review removed conditions.
Change a condition
- Select the condition's Name.
- Select Edit.
- Change the Name, Code, or Status.
- Select Save.
The detail view shows the name, code, status, and creation and update dates. Changing the name does not change the code. An inactive condition stays available to existing return items, but is not offered for new selections. To restore it to the selection list, edit it and switch Status to Active. Existing custom conditions that use a system code can still be edited. To repair one, change Code to an unused custom value and select Save.
Delete a condition
- Open the condition.
- Select Delete.
- Confirm the deletion.
Deletion is irreversible in the portal. The condition becomes inactive and disappears from the normal list. Use Include Deleted to review the removed record.
Available condition codes
The Available Condition Codes panel shows the codes offered to your account.
| Column | Description |
|---|---|
| Code | Identifier stored with a return item |
| Name | Label displayed for the code |
| Type | System or Custom |
The system set includes New, Used, Unset, Damaged, Damaged packaging, Expired, and Cannot Decide. System codes are built in and cannot be edited from this page. Their codes stay reserved for new and changed custom conditions, even when hidden. Your account may hide system codes. If they are absent, only custom codes are offered.
Troubleshooting
| Issue | Cause | Solution |
|---|---|---|
| Return Conditions is missing from the menu | Custom return conditions are disabled for the account | Ask your Account Manager to enable them |
| The page returns to the dashboard | Custom return conditions are disabled for the account | Ask your Account Manager to enable them |
| The page does not open | Your user has no inventory read or write access | Ask your administrator for inventory read or write access |
| You can view conditions but cannot change them | Your user has inventory read access without inventory write access | Ask your administrator for inventory write access |
| Save reports that the name or code exists | Another existing custom condition uses that value | Choose a different name or code |
| Save says “This code is reserved for a system condition.” | The new or changed code matches a system code | Enter a different custom code |
| A condition is absent from a return item's choices | The condition is inactive, or a system condition is hidden | Reactivate a custom condition or use an available alternative |
| A deleted condition cannot be restored | The portal does not restore deleted conditions | Create a new condition with the required name and code |