Pallets List
Pallets List
Quick Summary: View pallet labels and request label generation for groups of orders assigned to the same courier.
Overview
Use Orders > Pallets List to view the pallets for your account and generate a label when a pallet is ready. A pallet combines the tracking information for its assigned orders into one pallet label PDF for handoff.
Each pallet uses one courier. The courier must support pallets, and at least one order in the pallet must have a tracking number before you can generate the label.
Note: If you do not see Orders > Pallets List, contact your Account Manager.
Quick Start
- Navigate to Orders > Pallets List.
- Find a pallet with status Draft.
- Click Generate.
- Refresh the page until the status becomes Confirmed or Failed.
- If the status is Confirmed, click the download icon to save the label.
- If the status is Failed, check the Error column before contacting your Account Manager.
Pallets List
The list shows these columns:
| Column | Description |
|---|---|
| Created Date | Date the pallet record was created |
| Error | Details when generation reports a problem, or "-" when there are no errors |
| Status | Current status of the pallet document |
Filtering
Use the Status control in the list header to filter pallets. You can select more than one status to narrow your view.
Pallet Statuses
| Status | Description |
|---|---|
| Draft | The pallet is ready for you to request a label |
| Generating | The system is requesting and preparing the label |
| Confirmed | The label is ready to download |
| Failed | Generation stopped with an error. Check the Error column |
Generate a pallet label
When: You have a pallet in Draft status ready for document generation.
After you click Generate in the preceding steps, the list reloads and shows Generating. Generation runs in the background, and the list does not refresh its status automatically. Refresh the page to check whether the status becomes Confirmed or Failed.
The pallet can start generating when all of these checks pass:
- At least one order in the pallet has a tracking number
- Every order in the pallet uses the same courier
- That courier supports pallet labels
If a check fails, the page reports the reason and the pallet stays in Draft. You can correct the order or courier setup, then try Generate again.
Result: A confirmed pallet shows a download icon for its label PDF. A failed pallet shows an error; if no label was produced, no download icon appears.
Troubleshooting
| Issue | Cause | Solution |
|---|---|---|
| Generate is not visible | The pallet is not in Draft status | Only draft pallets can be generated. Check the Status column |
| Generation reports that tracking is missing | None of the orders in the pallet has a tracking number | Make sure at least one order in the pallet has been fulfilled and has a tracking number |
| Generation reports different couriers | The pallet contains orders assigned to different couriers | Change the order assignments so every order in the pallet uses the same courier |
| Generation reports that the courier does not support pallets | The selected courier cannot provide a pallet label | Contact your Account Manager to review the courier setup |
| Status remains Generating after refreshing | The request is still running or did not return a final result | Refresh again. If it remains unfinished, contact your Account Manager with the pallet's created date |
| The label does not download | The browser blocked the download or cannot open the file | Check the browser's download settings, then try the download icon again |
| Pallets List is not visible | The feature is not enabled for your account or user | Contact your Account Manager to review access |