Status Codes

Status Codes

Complete reference of all statuses you encounter across the Floship portal. Use your browser's Ctrl+F (or Cmd+F on Mac) to search.

Order Statuses

These statuses appear on the Orders list and Order Details pages.

Status Description
Incomplete Order is missing required information (address, items, etc.) and cannot be processed yet. This order is visible in your order list — edit it to fill in missing fields so it can proceed.
Pending Approval Order is waiting to be approved before fulfillment begins.
Pending Fulfillment Order is approved and queued for the warehouse to pick, pack, and ship.
Out for Pick Pack Warehouse has started picking and packing this order.
Packed (Awaiting Courier) Order is packed and waiting for courier pickup.
Labels Generated Shipping labels have been created for the order.
Pending Manifest Order is being grouped into a manifest for courier handoff (FIC orders).
Manifesting Manifest is being processed and finalized (FIC orders).
Manifested Order is included in a manifest ready for courier pickup (FIC orders).
Fulfilled Order has been shipped and handed off to the courier.
Fulfilled by intermediary 3PL Order was fulfilled by an intermediary warehouse partner.
On Hold Order processing is paused. May require action to resume.
Pending Receipt Order is waiting for inventory to be received at the warehouse.
Received Inventory for the order has been received at the warehouse.
Pending Cancellation Cancellation has been requested but not yet confirmed by the warehouse.
Canceled Order has been canceled and will not be fulfilled.
Rejected Order was rejected during processing.
Expired Shipping label expired and must be regenerated before the order can be fulfilled.

Order Exception Codes

When an order has a problem, an exception code is assigned. These appear on the order detail page and in the orders list filter.

Exception What It Means
Out of stock One or more items are not available at the warehouse.
No shipping option No courier or shipping method matches this order's requirements.
Validation error Order data has issues — invalid address, missing required fields, or incompatible values.
Duplicate This order appears to match an existing order.
Insufficient funds Your account balance is too low to cover shipping costs.
Does not meet courier requirements / restrictions The shipment violates the selected courier's rules (weight, dimensions, destination, or item restrictions).
Label expired The shipping label passed its validity window before courier collection.
Source address is invalid The ship-from address has formatting or completeness issues.
Fraud order risks The order has been flagged for potential fraud indicators.
Shipping errors An error occurred while generating the shipping label.
Courier is not available for your account The selected courier is not configured for your account.
Items are not valid One or more order lines have invalid data (missing customs info, incorrect SKU).
Courier doesn't support multipackaging The selected courier cannot handle orders with multiple packages.
Courier is not available for shipping location The courier does not service the destination country or region.
Insurance failed Insurance could not be applied (value exceeds limits or insurance not configured for this courier).
Pickup errors Problems with scheduling or processing a courier pickup.

For solutions to each exception, see Order Troubleshooting.

ASN Statuses

These statuses appear on ASN (Advanced Shipping Notice) records.

Status Description
Draft ASN has been created but not yet submitted.
Pending Arrival ASN has been sent to the warehouse; inventory is expected.
In Review Warehouse is reviewing the received inventory against the ASN.
Approved ASN has been fully received and approved.
On Hold ASN processing is paused.
On hold - Pending Approval ASN is on hold and waiting for approval.
On hold - Rejected ASN was placed on hold and rejected.
Canceled ASN has been canceled.
Cancelled without notification ASN was canceled without triggering warehouse notifications.
Send failed ASN transmission to the warehouse failed.
Retrying System is retrying the ASN submission.

Tracking Statuses

These statuses appear on the Tracking page and in order tracking details.

Status Description
Info Received Courier has received shipment information but does not have the package yet.
Pending Tracking is pending initial scan.
In Transit Package is on its way to the destination.
Out For Delivery Package is out for delivery to the recipient.
Delivered Package has been delivered.
Attempt Fail Delivery attempt was unsuccessful.
Exception An issue occurred during delivery (e.g., address problem, customs hold).
On Hold Shipment is being held by the courier.
Expired Tracking information has expired without delivery confirmation.
Returned Package has been returned to sender.
Lost Package has been marked as lost by the courier.
Canceled Shipment has been canceled.

Return Item Statuses

These statuses appear on Return Items in the Returns section.

Status Description
Pending Action Return item is waiting for a disposition decision.
Pending Restock Item is approved for restocking, waiting for warehouse processing.
Pending Disposal Item is marked for disposal, waiting for warehouse processing.
Pending Forward Item is marked for forwarding to another address.
Pending Quarantine Item is marked for quarantine inspection.
Restocked Item has been returned to available inventory.
Disposed Item has been disposed of.
Forwarded Item has been shipped to a forwarding address.
Quarantined Item is being held for inspection.

Work Order Statuses

These statuses appear on Work Order records.

Status Description
New Work order has been created.
Draft Work order is being drafted and is not yet submitted.
Pending Quote Waiting for a cost quote from the warehouse.
Pending Confirmation Quote received; waiting for your confirmation to proceed.
In Progress Warehouse is actively working on the request.
Completed Work order has been finished.
Canceled Work order has been canceled.

Return Order Statuses

Return orders use a subset of order statuses. These appear on the Returns list page.

Status Description
Pending Receipt Return order created; waiting for the returned package to arrive at the warehouse.
Received Returned package has been received at the warehouse.
Pending Fulfillment Return is approved and queued for processing.
On Hold Return processing is paused — may require action to resume.
Rejected Return was rejected during processing.
Expired Return label expired before the package was returned.

Invoice Statuses

These statuses appear on invoices in the Billing section.

Status Description
Draft Invoice has been created but not yet finalized.
Approved Invoice is finalized and counts toward your account balance.
Paid Invoice has been fully paid.

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