Status Codes

Use this page to identify a status shown in the Portal. For available order actions and next steps, see Order Statuses.

Order statuses

These labels appear on order lists and order details.

Status	Meaning
Incomplete	The order needs required information or a decision. It remains visible in Orders.
Pending Approval	The order is waiting for approval.
Pending Fulfillment	The order is approved and waiting for warehouse processing.
Out for Pick Pack	The warehouse is picking or packing the order.
Packed (Awaiting Courier)	The order is packed and waiting for the courier.
Labels Generated	Shipping labels have been generated for the order.
Pending Manifest	The FIC child is waiting to be grouped into a master shipment.
Manifesting	The FIC shipment is being manifested with the courier.
Manifested	The FIC child is attached to a manifested master shipment.
Fulfilled	Fulfillment is complete and tracking may be available.
Fulfilled by intermediary 3PL	A partner warehouse recorded the order as fulfilled.
On Hold	An exception or account condition has paused processing.
Pending Receipt	A return or inbound order is waiting for warehouse receipt.
Received	The warehouse has recorded the return or inbound goods.
Pending Cancellation	Cancellation was requested and is waiting for warehouse confirmation.
Canceled	The order was canceled and will not be fulfilled.
Rejected	The warehouse rejected the order during processing.
Expired	The shipping label expired before collection.

These labels explain why an order is incomplete or cannot proceed. For fixes, see Order Troubleshooting.

Exception	Meaning
Does not meet courier requirements / restrictions	The selected courier rejects the shipment's weight, dimensions, destination, or item rules.
Duplicate	The order appears to match an existing order.
Fraud order risks	Order data contains potential fraud indicators.
Insufficient funds	Available balance or credit does not cover the current request.
Label expired	The shipping label is no longer valid.
No shipping option	No courier or shipping option matches the order.
Out of stock	Required stock is unavailable at the warehouse.
Source address is invalid	The ship-from address is incomplete or invalid.
Validation error	Order fields or item data fail validation.
Shipping errors	Label generation or shipping processing failed.
Courier is not available for your account	The courier service is not enabled for label generation on the account.
Items are not valid	One or more order items fail shipping or customs validation.
Courier doesn't support multipackaging	The courier cannot handle this order's multiple packages.
Courier is not available for shipping location	The courier is configured for neither the warehouse nor the order's origin location.
Insurance failed	Optional insurance could not be applied to the shipment.
Packaging cost requires approval	A one-package plan has a lower modeled cost and needs a decision.
Pickup errors	Pickup scheduling or processing encountered an error.

These labels appear beside tracking numbers and in tracking details.

Status	Meaning
No Status	No tracking status is currently available.
Info Received	The courier has shipment information but may not have the parcel yet.
Pending	Tracking is waiting for the first courier update.
In Transit	The parcel is moving through the courier network.
In Warehouse	The warehouse or courier facility is processing the parcel.
Out For Delivery	The parcel is out for delivery.
Delivered	The courier recorded delivery.
Attempt Fail	A courier delivery attempt failed.
Exception	Tracking reports a delivery or customs problem.
Expired	Tracking ended without a delivery confirmation.
Claim Sent	A claim or inquiry was sent to the courier.
Not Found	The courier cannot find the tracking number.
On Hold	The courier or warehouse is holding the shipment.
Lost/Missing	The parcel was reported lost or missing, or exceeded its delivery expectation.
Damaged	The parcel was reported damaged.
Returned	The parcel was returned to the sender.
Scheduled	A courier event is scheduled.
Driver Assigned	A driver has been assigned.
Picked Up	The courier collected the parcel.
Delivering	The courier is delivering the parcel.
Canceled	The shipment or tracking event was canceled.

Only approved and paid invoices appear in Billing.

Status	Meaning
Approved	The invoice is approved and included in the account balance.
Paid	The invoice is fully paid.

Charges that are not invoiced yet appear under Pending Invoice.

These labels appear on ASN records.

Status	Meaning
Draft	The ASN has not been sent to the warehouse.
Pending Arrival	The ASN was sent and the warehouse is waiting for inventory.
In Review	The warehouse is reconciling received inventory with the ASN.
Approved	The receiving review is complete and approved.
On Hold	ASN processing is paused.
On hold - Pending Approval	A resubmitted ASN is waiting for warehouse acceptance.
On hold - Rejected	The warehouse rejected the resubmitted ASN.
Canceled	The ASN was canceled.
Cancelled without notification	The ASN cancellation was not delivered to the warehouse.
Send failed	The warehouse notification could not be delivered.
Retrying	Delivery of the warehouse notification is being retried.

These labels appear on Returns → Return Orders.

Status	Meaning
Incomplete	The return order needs required information or a decision.
Pending Approval	The return order is waiting for approval.
Pending Receipt	The return package is waiting to arrive at the warehouse.
Received	The warehouse received the return package.
Pending Fulfillment	The return is approved and waiting for warehouse processing.
On Hold	Processing is paused by an exception or account condition.
Rejected	The warehouse rejected the return.
Expired	The return label expired before the package arrived.
Canceled	The return order was canceled.

These labels appear on Returns → Return Items.

Status	Meaning
Pending Action	The item is waiting for a disposition choice.
Pending Restock	The item is waiting to be returned to inventory.
Pending Disposal	The item is waiting for disposal processing.
Pending Forward	The item is waiting to be forwarded to another address.
Pending Quarantine	The item is waiting for quarantine processing.
Restocked	The item was returned to inventory.
Disposed	The item was disposed of.
Forwarded	The item was forwarded to another address.
Quarantined	The item is held for inspection or later action.

These labels appear on Work Orders.

Status	Meaning
Draft	The request is saved but has not been submitted.
New	The request has been created and can be submitted.
Pending Quote	The warehouse is preparing a cost quote.
Pending Confirmation	A quote is available and the request is waiting for confirmation.
In Progress	The warehouse is performing the work.
Completed	The warehouse completed the work.
Canceled	The work request was canceled.