Invoices

Invoices

Quick Summary: View invoice details, download PDFs, and understand invoice line items.

Overview

Each invoice provides a detailed breakdown of charges for a billing period. You can view invoices from your Account Statement or the monthly invoices list.

When an invoice PDF is available, it can show your customer name. If an address is available on your account for that invoice, the PDF can also include the address.

Quick Start

  1. Navigate to Billing
  2. Find the invoice in the Account Statement or monthly invoices list
  3. Click the invoice Reference number to open details
  4. Review charges by category tab
  5. Click Download Invoice for a PDF copy

Viewing an Invoice

Click any invoice reference number to open the detail view. The invoice header shows:

  • Invoice number and reference
  • Invoice date
  • Download Invoice button (PDF)
  • Attachments dropdown (if supporting documents are available)

Invoice Tabs

Charges are organized by category:

Tab What It Shows
Shipments Shipping charges for fulfilled orders
Other Miscellaneous charges
Tab What It Shows
----- ---------------
Returns Return processing charges
Work Orders Work order charges
ASN Inbound shipment receiving charges
Storage Charges Monthly storage fees

Shipment Line Items

Each shipment on the invoice shows:

Column Description
Date Shipment date
FedEx ID Order reference
Order ID Your order ID
Tracking Number Shipment tracking number
Courier Courier service
Location Warehouse that shipped the order
Destination Destination country
Packaging Packaging cost
Shipping Final shipping cost
Insurance Cost Insurance charges (if applicable)
Additional Cost Any extra charges
Duties Import duties (shown when applicable)
Taxes Taxes (shown when applicable)
D&T Fees Duties and taxes fees (shown when applicable)
Total Total charge for this line
Column Description
-------- -------------
Pick Pack Pick and pack charges

Note: Unlike pending charges, invoiced shipments show the final shipping cost (not estimates).

What appears on the invoice PDF

  • The invoice PDF shows your customer name.
  • If an address is available for that invoice, the PDF also shows:
  • Address Line 1
  • Address Line 2
  • City
  • State
  • Postal Code
  • Country
  • If no address is available, the PDF shows only the customer name.

Invoice Statuses

Status Meaning
Draft Invoice created but not yet finalized
Approved Invoice finalized and counts toward your balance
Paid Invoice has been fully paid

If you mean an invoice that is still unpaid, check whether its status is Approved rather than Paid, and review Current Due in Billing for the amount currently due.

Downloading Invoices

  • Single invoice PDF: Click Download Invoice on the invoice detail page
  • Attachments: Use the attachments dropdown for supporting documents
  • Full statement export: Use the Export button on the Account Statement page to download all transactions

Workflows

Workflow: Review a Specific Invoice

When: You receive a billing notification or want to verify charges for a period.

Steps:

  1. Navigate to Billing
  2. Find the invoice in the Account Statement or monthly invoices list
  3. Click the invoice Reference number

  4. Review the Shipments tab for shipping charges

  5. Check additional tabs (Returns, Work Orders, ASN, Storage Charges, Other) for other charges

  6. Click Download Invoice for your records

Result: You see the full breakdown of charges for that billing period.

Workflow: Reconcile Invoice Against Orders

When: You want to match invoice line items to specific orders.

Steps:

  1. Open the invoice and go to the Shipments tab
  2. Note the Order ID and FedEx ID for each line
  3. Cross-reference with your order list to confirm each charge
  4. Check the Tracking Number column to verify shipment details

Result: Each invoice line maps to a specific fulfilled order.

Workflow: Download Invoices for Accounting

When: You need invoice records for your accounting system.

Steps:

  1. Navigate to Billing
  2. Click Download Invoice on each invoice detail page for individual PDFs
  3. Or use Export on the Account Statement page to download all transactions
  4. Check the Attachments dropdown on individual invoices for supporting documents

Result: You have PDF invoices and statement exports for your records.

Troubleshooting

Issue Cause Solution
Billing is not visible Billing is not currently available to your account or user access Contact your Account Manager or ask your company administrator to review your access.
Can't find an invoice Invoice may not be generated yet Check Pending Invoice for uninvoiced charges
Invoice total seems wrong Additional charges may be itemized separately Review all tabs (Shipments, Returns, Storage, etc.)
There is no Download Invoice button A PDF is not available for that invoice Check the Attachments menu if it is available, or contact qa-testing+operations@floship.com for help.
Download not working Invoice PDF not yet generated Contact your Account Manager if the issue persists
The PDF shows only the customer name No address was available for that invoice PDF Review the address saved on your account and contact qa-testing+operations@floship.com if you need help with an existing invoice.
Charge not recognized May be from a different category Check each tab -- charges are split across Shipments, Returns, Work Orders, ASN, Storage, and Other

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