FedEx

FedEx integration

Quick Summary: Connect your FedEx account, choose the services available for shipping, and control whether the account and each service are active.

Overview

A FedEx integration connects your company's FedEx account to FedEx. The account supplies the FedEx services and billing details for your orders.

Each integration contains account details, one or more services, and an Active or Inactive status. The services available also depend on the FedEx account and selected Region.

Prerequisites

  • A valid FedEx Account Number.
  • The billing address on file with FedEx.
  • Authority to accept the FedEx End-User License Agreement for your organization.
  • Write access to Integrations. The add and save controls use this access.
  • At least one FedEx service available to your account and region.

Quick start

  1. Open your profile menu, then Account Management → Integrations.
  2. Select + to open New Integration.
  3. Open Courier, then select FedEx.
  4. Read the FedEx End-User License Agreement.
  5. Select the agreement checkbox, then select Next.
  6. Enter Account Number, Region, and the Account Billing Address.
  7. Select Next.
  8. Add at least one service.
  9. Select Complete.

The FedEx card appears with Active status. Review your order routing before relying on the new service.

Detailed guide

Step 1: Accept the FedEx agreement

The first screen shows the FedEx End-User License Agreement. Select the agreement checkbox to enable Next, then select Next to continue.

Step 2: Enter your account details

FedEx Integration Account collects the account and billing details sent to FedEx.

Field Required What to enter
Account Number Yes Your FedEx account number
Region No Region used to limit the available FedEx services
First Name Yes Billing contact first name
Last Name Yes Billing contact last name
Company Yes Company name
Phone Number Yes Billing contact phone number
Email Yes Billing contact email address
Address Line 1 Yes Street address
Address Line 2 No Suite, unit, or additional address information
City Yes City
State/Province No State or province
Postal Code Yes Postal or ZIP code
Country Yes Country

After the account is saved, the page shows these fields in read-only mode. Contact your Account Manager to correct submitted details.

Step 3: Configure services

FedEx Integration Services shows the services attached to the account. The Courier choices depend on the selected Region.

Field What to enter
Courier FedEx service type. This field is locked after the service is saved.
Courier Name Display name for this service. Use a unique name.
Active Whether the service can be used for shipping.
Special Services Optional capabilities for this service.

Special services can include Indirect Signature, Direct Signature, Adult Signature, and Shipment Status Consignee Notification. Select no more than one signature option.

Select + Add New Service during setup. On the detail page, select Add Service. Both open New Service. Open a service name to edit it in Edit Service.

Complete remains disabled until you save at least one service. The services table has Courier, Special Services, and Status columns. The Special Services column currently shows a placeholder, so open the service to review its saved selections.

Managing your FedEx integration

Viewing integration details

Open your profile menu, then Account Management → Integrations. Select the FedEx card.

The detail page shows the Status, account details, services, Save, and Download EULA controls.

Enabling or disabling the integration

Set Status to Active or Inactive, then select Save. An inactive integration disables all linked services and makes them unavailable for new order routing.

After reactivating the integration, open each service and turn Active on.

Managing services

Add Service appears only while the integration is active and you have write access. Select it to open New Service. Open a service name to edit it in Edit Service.

A service cannot be active while its parent integration is inactive. The Courier field is locked after the service is saved, so add a new service to use a different service type.

Downloading the EULA

The Download EULA icon in the detail header downloads the official FedEx PDF.

Troubleshooting

Issue Cause Solution
The + control is missing You lack write access to Integrations Ask your company administrator to grant access.
Next is disabled on the agreement page The EULA checkbox is not selected Select the checkbox before continuing.
Account details are read-only The account was already submitted Contact your Account Manager to correct the details.
This account is already used. This FedEx account is already connected for your company Open the existing card or connect a different account.
The connection is lost. Please try again. The FedEx registration request did not complete Retry the save. Contact your Account Manager if it continues.
A service cannot be enabled Its parent FedEx integration is inactive Activate and save the integration first.
Add Service is missing The integration is inactive, or you lack write access Activate and save the integration, then check your access.
A FedEx service does not appear for orders The integration, service, or order route is not active Check both statuses and your order-routing setup.
The Courier list lacks a service The selected Region excludes it Verify the region, then contact your Account Manager if it is wrong.
Special Services shows a placeholder The table does not display the saved selections Open the service to review its Special Services.
Account creation rejects the billing details A field is invalid or the billing address does not match FedEx records Correct the fields and retry. Contact your Account Manager if the address is already saved.

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