FIC Orders: Overview

FIC Orders

At a glance: Create FIC child orders, group eligible children into master shipments, and manage pickup, labels, and exports.

Overview

FIC Orders manage FedEx International Connect shipments. A child order covers one recipient and its last-mile delivery. A master order groups children for the international freight leg.

Use FIC Orders → Master Orders to manage consolidated shipments. Use FIC Orders → Pending Child Orders to create, approve, and group children.

Open Number Of Orders on a master to view its manifested children. That list does not have its own menu item.

Note: If FIC Orders is missing, ask your Account Manager to enable it for your account.

How FIC orders work

1. Create one child for each recipient.
2. Approve each child when required.
3. Wait until the child shows Pending Manifest.
4. Select eligible children and choose Create Master Shipment.
5. Track the master freight leg and each manifested child.

The bulk action creates separate masters when the selection spans different FIC zones or source locations. Each resulting group must pass the origin, weight, customs, and carrier setup checks.

Create and approve child orders

1. Open FIC Orders → Pending Child Orders.
2. Choose the plus button, then New Child Order or Bulk Upload.
3. Add the recipient, items, and customs details requested by the form.
4. Save the child orders and review their validation results.
5. Select children marked Pending approval and choose Approve.
6. Wait until each eligible child shows Pending Manifest.

Only FIC child orders can join an FIC master. An order from another workflow does not become eligible only because it uses the same Order ID.

Create a master shipment

1. Open FIC Orders → Pending Child Orders.
2. Select children that show Pending Manifest.
3. Open Bulk action and choose Create Master Shipment.
4. Confirm the action. Processing continues after confirmation.
5. Open FIC Orders → Master Orders to find the resulting master shipments.

If a selection spans several FIC zones or source locations, the system creates more than one master. A master cannot be created until each group passes the weight, exporter, and carrier account checks.

Track and inspect shipments

Find the master under Master Orders. Select its Tracking value to open tracking details. Select Number Of Orders to open its manifested children.

On the manifested child list, open a child's Order ID for details or its Tracking value for tracking. Exceptions and tracking status remain visible in the lists.

Download documents or export data

Open Download, then choose Export by Order Line or Export by Order. Applied filters determine the exported rows.

For a master's children, open Number Of Orders. Select manifested children and choose Download Shipping Labels or Download Commercial Invoices from Bulk action. File downloads appear under Tasks when prepared.

Request pickup or repack packages

After a master shows Labels Generated, select it under Master Orders. Choose Request Pickup and set an available pickup date and time window.

Select Cancel Pickup to cancel a scheduled pickup for the selected master. The action requires an existing pickup confirmation.

Select Repack Orders to rebuild the master's package allocation. The courier must support the requested package count.

Master Orders

Available bulk actions are Request Pickup, Cancel Pickup, and Repack Orders. Export and list controls are described in their task sections.

Pending Child Orders

The pending list shows the same identity and delivery columns as the manifested list, including FIC Zone, Status, Exceptions, Tags, and Addressee. Client is available to billing company accounts.

Available bulk actions are Approve, Cancel, and Create Master Shipment. Delete appears only when your account allows client order deletion.

Use the plus button for New Child Order or Bulk Upload. All write actions require FIC write access.

Manifested Child Orders

Open Number Of Orders from a master to see its children. These columns show the shipment context and each child.

Select children and choose Download Shipping Labels or Download Commercial Invoices from Bulk action.

Filters and selection

Master lists offer Status, Tracking Status, Exceptions, Destination Country, Invoiced Status, and Insurance filters. Pending and manifested child lists also offer Tags and Reason of Export.

Billing company accounts also see Client. Use Order date and Fulfilled date for date ranges. Use Filter, Select columns, and Custom Select to narrow or customize the list.

Troubleshooting

Questions

What is a master order? A master order is the consolidated international shipment that contains selected FIC children.

What happens when I cancel a master? Its children return to Pending Manifest and detach from that master. You can select them for a new master. The cancellation must be available for the master's current stage.

Can I add a child to an existing master? The FIC list actions create a new master from selected children. They do not add children to an existing master.

Why is a child missing from the pending list? Confirm that it was created as an FIC child. Manifested children move to the master's Number Of Orders list.

Related Documentation

• Orders Overview
• Tracking Overview
• Tasks [pref is_invoice_ui_enabled]
• Billing Overview [endpref]