FIC Orders: Overview
FIC Orders
Quick Summary: Manage cross-docking freight shipments -- create child orders, group them into master orders for consolidated international shipping, and track delivery.
Overview
FIC (FedEx International Connect) Orders handle cross-docking workflows where multiple individual orders are consolidated into one international freight shipment. Instead of shipping each order separately overseas, a master order groups them into a single bulk freight leg, significantly reducing international shipping costs.
Navigate to FIC Orders in the main menu to access: - Master Orders -- consolidated freight shipments - Pending Child Orders -- individual orders waiting to be grouped into a master
Note: If you don't see FIC Orders in your menu, this feature needs to be enabled for your account. Contact your Account Manager.
How FIC Works
- Create child orders -- individual orders for each recipient (manually, bulk upload, or API)
- Group into master -- select pending child orders and create a master shipment
- Freight ships -- the master order ships as one consolidated international shipment
- Child orders delivered -- after freight arrives, each child order ships individually for last-mile delivery
Note: Child orders are created before the master order. The master is created from selected child orders.
Master Orders
Navigate to FIC Orders → Master Orders to view consolidated freight shipments.
Columns
| Column | Description |
|---|---|
| Order Date | Date the master order was created |
| Source Date | Original transaction date |
| Fulfillment Date | Date the order was fulfilled |
| FedEx ID | Internal system identifier |
| Order ID | Your order reference |
| Tracking | Tracking number (click to view tracking details) |
| Courier | Assigned freight courier |
| FIC Zone | Freight postal zone for destination routing |
| Pick up date | Scheduled pickup date |
| Number Of Orders | Count of child orders in this master |
| Client | Client name (visible for billing company accounts only) |
| Status | Current order status |
| Exceptions | Any order exceptions or issues |
| Addressee | Recipient information |
Filters
| Filter | Description |
|---|---|
| Status | Filter by order status |
| Tracking Status | Filter by tracking status |
| Exceptions | Filter by exception type |
| Destination Country | Filter by shipping destination |
| Invoiced Status | Filter by invoice status |
| Insurance | Filter by insurance status |
| Client | Filter by client (billing company accounts only) |
Use the Order date and Fulfilled date pickers to filter by date ranges. Use the search bar to search across order fields.
Actions
| Action | Description |
|---|---|
| Export by Order Line | Download order data with one row per line item |
| Export by Order | Download order data with one row per order |
| Request FIC Pickup | Request freight pickup for selected master orders (bulk action) |
| Cancel Pickup | Cancel a scheduled pickup (bulk action) |
| Validate Repack Orders | Validate orders before repacking (bulk action) |
| Repack Orders | Repack selected orders (bulk action) |
| Select Columns | Choose which columns to show or hide |
| Custom Select | Use advanced selection criteria |
Note: Bulk actions require selecting one or more orders using the checkboxes. Bulk actions are available when your account has write access.
Pending Child Orders
Navigate to FIC Orders → Pending Child Orders to view individual orders waiting to be grouped into a master shipment.
Columns
| Column | Description |
|---|---|
| Order Date | Date the child order was created |
| Source Date | Original transaction date |
| Fulfillment Date | Date the order was fulfilled |
| FedEx ID | Internal system identifier |
| Order ID | Your order reference (click to view order details) |
| Tracking | Tracking number |
| Courier | Assigned last-mile delivery courier |
| FIC Zone | Freight postal zone |
| Client | Client name (visible for billing company accounts only) |
| Status | Current order status |
| Exceptions | Any order exceptions |
| Tags | Applied tags |
| Addressee | Recipient information |
Filters
| Filter | Description |
|---|---|
| Status | Filter by order status |
| Tracking Status | Filter by tracking status |
| Tags | Filter by order tags |
| Exceptions | Filter by exception type |
| Reason of Export | Filter by export reason |
| Destination Country | Filter by shipping destination |
| Invoiced Status | Filter by invoice status |
| Insurance | Filter by insurance status |
| Client | Filter by client (billing company accounts only) |
Use the Order date and Fulfilled date pickers to filter by date ranges. Use the search bar to search across order fields.
Actions
| Action | Description |
|---|---|
| New Child Order | Create a new child order manually |
| Bulk Upload | Upload child orders via CSV |
| Export by Order Line | Download order data with one row per line item |
| Export by Order | Download order data with one row per order |
| Approve | Approve selected pending child orders (bulk action) |
| Cancel | Cancel selected child orders (bulk action) |
| Create Master Shipment | Group selected child orders into a new master order (bulk action) |
| Select Columns | Choose which columns to show or hide |
| Custom Select | Use advanced selection criteria |
Note: The New Child Order, Bulk Upload, and bulk actions require write access to FIC Orders.
Workflows
Workflow: Create Child Orders and a Master Shipment
When: You need to ship multiple orders as a consolidated freight shipment.
Steps: 1. Navigate to FIC Orders → Pending Child Orders 2. Create child orders using New Child Order or Bulk Upload 3. Wait for child orders to appear in the list 4. Select the child orders you want to consolidate using checkboxes 5. From the Bulk action dropdown, select Create Master Shipment 6. Navigate to FIC Orders → Master Orders to view the new master 7. Optionally use Request FIC Pickup to schedule freight pickup
Result: Selected child orders are grouped into a master order for consolidated shipping.
Workflow: Track a FIC Shipment
When: You want to check the status of a consolidated shipment.
Steps: 1. Navigate to FIC Orders → Master Orders 2. Find the master order by ID or use filters 3. Click the tracking number to view tracking details 4. Click Number Of Orders to see the linked child orders
Result: You can see the current status and tracking for the entire consolidated shipment.
Workflow: Export FIC Order Data
When: You need order data for reporting or external systems.
Steps: 1. Navigate to the relevant FIC Orders list (Master or Pending Child) 2. Apply any filters to narrow down the data 3. Click the download icon 4. Select Export by Order Line or Export by Order 5. Navigate to Tasks to download the file when the export completes
Result: Order data is exported and available for download from the Tasks page.
Troubleshooting
| Issue | Cause | Solution |
|---|---|---|
| Cannot see FIC Orders menu | Feature not enabled | Contact your Account Manager to enable FIC Orders |
| No bulk action dropdown | Read-only access | Contact your Account Manager to enable write access |
| Cannot create master shipment | No child orders selected, or child orders in wrong status | Select pending child orders with the correct status and try again |
| Child orders not appearing | Orders may not have the FIC order type | Ensure orders are created as FIC child orders (via the FIC Pending Child Orders page or API) |
Related Documentation
- Orders Overview
- Tasks [pref is_invoice_ui_enabled]
- Billing Overview [endpref]
FAQ's
What is the difference between Master Orders and Pending Child Orders? Pending Child Orders are individual recipient orders waiting to be grouped. Master Orders are consolidated freight shipments containing one or more child orders. You create children first, then group them into a master.
Can I add more child orders to an existing master? No. Once a master shipment is created from selected child orders, the grouping is set. Create a new master for additional child orders.
What happens when I cancel a master order? Canceling a master order unlinks all its child orders, returning them to pending status.
Do I need to create child orders from this page? Child orders can be created from the Pending Child Orders page (manual or bulk upload), via the API, or through e-commerce integrations. They appear in the Pending Child Orders list regardless of how they were created.