Creating an ASN

Creating an ASN

Quick Summary: Create a Draft, add the shipment details, and send it to the warehouse.

Overview

Saving an ASN creates a Draft. Add the destination, origin address, and items there. Select Send to 3PL after the required fields are complete.

Note: Creating or submitting an ASN requires ASN access. If the ASN option or upload controls are missing, ask your Account Manager.

Quick start

  1. Open Inventory → ASN.
  2. Select +.
  3. Select or confirm the Warehouse.
  4. Complete the required Origin Address fields.
  5. Add each product and its quantity in Items.
  6. Complete Reference, Tracking number, ETA, and Packaging Slip.
  7. Select Save.
  8. Select Send to 3PL.

ASN details

Save a draft

Select or confirm the Warehouse. Complete the required Origin Address fields. Add the products and quantities in Items, then select Save.

Origin address

Field Required Description
Contact name Yes Sender contact
Full Name Yes Sender name
Address Line 1 Yes Street address
Address Line 2 No Additional address line
City Yes City
State/Province No State or province
Postal Code Yes Postal or ZIP code
Country Yes Country

Tip: Check Save to address book to reuse the address. On a later ASN, select Saved addresses to load it.

Optional fields on draft

Field Description
Reference Your reference for the shipment
ETA Expected arrival date
Tracking number Truck, booking, air, or container reference
Packaging Slip Packing list file
AWB Air Waybill file
Piece Count Requests a piece count from the warehouse

Use PDF or XLSX for the Packaging Slip. DOC and DOCX fail validation when saving, even if the file picker offers them.

The AWB upload accepts PDF, DOC, DOCX, or XLSX files.

Adding items

Manual entry

  1. In Items, select + Add New SKU.
  2. Search for the product.
  3. Select the product.
  4. Set Qty to the quantity being shipped.
  5. Repeat for each product in the shipment.

The items table shows:

Column Shows
SKU Product SKU
Unit Type Product's configured item type
Unit Qty Units represented by the item
Description Product description
Unit Value Customs value per unit
Qty Quantity being shipped
Total Qty Qty multiplied by Unit Qty

Note: Products must exist in your product catalog before you add them.

Bulk upload

  1. In Items, select Bulk Upload.
  2. Select Download Template to get ASNTemplate.xlsx.
  3. Fill the required columns.
  4. Upload the completed CSV or XLSX file.
  5. Select Submit.
  6. Review the validation results, then select Add Items.
Column Required Description
SKU Yes Existing product SKU
Quantity Yes Number of unit types
Unit Type Yes Base Item, Inner Carton, Master Carton, or Packaging Item
Customs value No Customs value per item

Pre-submission checklist

Required before submission

Complete these fields before selecting Send to 3PL:

  • Reference
  • Tracking number
  • ETA
  • Packaging Slip

Check the shipment before sending:

  • [ ] Items and quantities match the physical shipment.
  • [ ] Barcode and carton labels follow your warehouse's instructions (see ASN Overview).
  • [ ] Packaging Slip matches the physical shipment.

Submission flow

After Save, the ASN is Draft. Complete the checklist and select Send to 3PL on the detail page. The status changes to Pending Arrival and the warehouse is notified.

Warning: A submitted ASN cannot be edited unless the warehouse places it On Hold. Check all details before sending.

ASN detail page

Actions appear only when your account access allows them.

Actions

Action When available Description
Edit Draft, On Hold Modify details and items
Copy Any status Open a prefilled create form
Delete Draft, On Hold Permanently remove the ASN
Send to 3PL Draft, after required fields are complete Submit to the warehouse
Cancel ASN Draft, Pending Arrival, On Hold, when available Cancel the shipment
Approve Pending Arrival, In Review, or On Hold, when the ASN is ready Accept the shipment

Detail sections

The detail page shows:

  • ASN Details — reference, tracking number, ETA, dates, piece count, and source
  • Origin Address — sender address details
  • Uploaded documents — Packaging Slip, Warehouse Doc, AWB, and Export Asn when present
  • Items — products, quantities, and unit details

Document preview

Each uploaded document has Download Document and a Preview icon. Preview opens the file without starting a download.

  • PDF files open in a new browser tab.
  • Images (PNG, JPG, GIF, and similar formats) display inline. Download the original for full resolution.
  • Spreadsheets (CSV, XLSX) display as a table limited to the first 100 rows and 100 columns . Download the file for formulas, formatting, and full content.
  • Text files (TXT, LOG) display inline as plain text limited to 800 lines or 120,000 characters .
  • Other file types show that preview is unavailable. Use Download Document to open or save the original.

Workflows

Copy an existing ASN

  1. Open the ASN and select Copy.
  2. Confirm to open the prefilled create form.
  3. Review the copied items, tracking number, reference, and documents; add an ETA.
  4. Select Save, then Send to 3PL.

The new ASN is saved as a Draft before submission.

Cancel an ASN

  1. Open the ASN.
  2. Select Cancel ASN when it is available.
  3. Confirm the cancellation.

The status changes to Canceled. If the shipment is already in transit, contact your Account Manager.

Troubleshooting

Issue Cause Solution
Send to 3PL is not available Required submission fields are incomplete Complete Reference, Tracking number, ETA, and Packaging Slip
Cannot find a product The SKU is not in your catalog Create the product in Products first
Cannot edit the ASN The status is not Draft or On Hold If Cancel ASN is available, cancel and create a replacement
Bulk upload fails The template has errors or a SKU is unknown Download a fresh template and use existing SKUs
Packaging Slip upload fails The file type is not supported Use PDF, DOC, DOCX, or XLSX

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