Notifications

Notifications

Quick Summary: Configure which portal and email notifications you receive for orders, inventory, billing, and other events.

Overview

The Notifications settings page lets you control what notifications you receive and how. You can enable or disable portal notifications (in-app alerts) and email notifications (daily summary emails) independently. Each user manages their own notification preferences.

Quick Start

  1. Click your username in the top-right corner
  2. Select Account Management
  3. Click the Notifications tab
  4. Toggle the notifications you want to receive
  5. Click Save

Detailed Guide

Portal Notifications

Portal notifications appear as alerts within the Floship portal. Toggle these on or off:

Notification Description
ASN Received Alert when an inbound shipment (ASN) is received at the warehouse
Order Fulfilled Alert when an order has been fulfilled and shipped
Incomplete Orders Alert when orders are marked incomplete due to missing information
Low Stock Alert when a product's stock level falls below the threshold
Cancellation Alert when an order cancellation is confirmed
Webhook Deactivation Alert when a webhook endpoint is deactivated due to failures

Email Notifications

Email notifications are sent as daily summary reports to your registered email address:

Notification Description
Incomplete Orders Email Daily summary of orders with incomplete information
Daily Fulfillment Summary Daily recap of all fulfilled orders
Daily Canceled Orders Daily summary of canceled orders
Daily Pending Fulfillment Daily list of orders waiting to be fulfilled
Daily Inventory Report Daily stock level summary across all products
ASN Operations Email Email updates on inbound shipment processing
Daily Returns Report Daily summary of return order activity

Low Balance Alert

Set a Low Balance Alert Amount to receive a notification when your account balance drops below a specific threshold. Enter the amount in your account currency.

Tip: Set the low balance alert to give yourself enough time to top up before orders are held due to insufficient funds.

Common Workflows

Workflow: Enable Daily Fulfillment Reports

When: You want a daily email summary of all orders fulfilled.

Steps: 1. Open your Account settings and go to Notifications 2. Under Email, toggle on Daily Fulfillment Summary 3. Click Save

Result: You receive a daily email with a summary of all orders fulfilled that day.

Workflow: Set Up Low Stock Alerts

When: You want to be notified when inventory runs low.

Steps: 1. Open your Account settings and go to Notifications 2. Under Portal, toggle on Low Stock 3. Click Save

Result: You receive an in-portal alert when any product's stock drops below the configured threshold.

Workflow: Set a Low Balance Threshold

When: You want advance warning before your account balance runs out.

Steps: 1. Open your Account settings and go to Notifications 2. Enter your desired amount in the Low Balance Alert Amount field 3. Click Save

Result: You receive a notification when your balance drops below the specified amount.

Troubleshooting

Issue Cause Solution
Not receiving email notifications Toggle may be off, or emails are going to spam Check the toggle is enabled and check your spam/junk folder
Cannot see the Notifications tab Your user may not have the Preferences permission Ask your company administrator to grant you Preferences access
Low balance alert never triggers Alert amount may be set too low or set to zero Update the Low Balance Alert Amount to a meaningful threshold
Portal notifications not appearing Browser notifications may be blocked Check your browser notification settings for the Floship portal

Note: Notification preferences are per-user. Each team member controls their own settings.

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