Master Orders

Master Orders

Quick Summary: View consolidated shipments where compatible orders are grouped under one master shipment.

Overview

Master Orders (also called Consolidation Orders) are created when compatible orders are grouped into a single master shipment. Compatibility is based on the client account, source country, warehouse or fulfillment location, and courier setup. This can reduce shipping costs and simplify delivery for your customers. Master orders appear in a dedicated list and link to the individual orders they contain.

Quick Start

1. Navigate to Orders → Master Orders
2. Browse the list of consolidated shipments
3. Use search, date, or status filters to find specific master orders
4. Click on a master order to view its details and the orders it contains
5. Check the Tracking tab for shipment progress

Note: Opening a master order and its Tracking tab requires Returns to be enabled for your account. Contact your Account Manager if you cannot open one.

Detailed Guide

Master Orders List

The list page displays all consolidated shipments with:

Use the search bar and filters to narrow results by date range, status, or keyword.

Master Order Details

Click on a master order to see:

• Order information — courier, status, dates, and shipping details
• Child orders — the individual orders combined into this shipment
• Tracking — master shipment tracking and, where split-courier consolidation applies, child shipment tracking

How Consolidation Works

Consolidation happens when eligible orders share the required consolidation keys: client account, source country, warehouse or fulfillment location, child courier, and configured master courier when split-courier consolidation is enabled. The individual orders become "child orders" under a single master order. The master order gets the master shipping label and master tracking number; in split-courier flows, child orders can also keep their child courier tracking.

Key points: - You do not create master orders manually — they are created automatically during warehouse processing - Each child order retains its own status and details - Tracking information is available on the master order, and child tracking can be visible for split-courier shipments - Shipping cost applies to the consolidated shipment, not individual orders

Regular Orders vs. Consolidation Orders

Supported shipment consolidation groups eligible shipments through the portal's consolidation workflow. It does not merge ordinary existing sales orders or move order lines between them. If an existing order needs a different shipping arrangement, review its available actions or contact your Account Manager; do not assume that existing orders can be merged.

Common Workflows

Workflow: Track a Consolidated Shipment

When: You want to check the delivery status of a combined shipment.

Steps: 1. Navigate to Orders → Master Orders 2. Search for the order by reference number or recipient 3. Click on the master order 4. Open the Tracking tab

Result: You see the tracking events and current delivery status.

Workflow: Find Child Orders in a Master Order

When: You want to see which individual orders were combined.

Steps: 1. Navigate to Orders → Master Orders 2. Click on the master order 3. View the list of child orders in the details

Result: All individual orders in the consolidated shipment are listed with their own statuses.

Workflow: Check if an Order Was Consolidated

When: You cannot find an order in the regular orders list and suspect it was consolidated.

Steps: 1. Navigate to Orders → Order List 2. Search for the order by reference number 3. If the order shows as part of a consolidation, note the master order reference 4. Navigate to Orders → Master Orders and search for that reference

Result: You find the master order containing your individual order.

Troubleshooting

Related Documentation

• Orders Overview
• Order Statuses
• Order Details