Return Analytics
Return Analytics
Quick Summary: Review return volume, value, reasons, and processing for a date range.
Overview
Return Analytics summarizes return orders and their processing for your account. Open Returns → Return Analytics.
The item appears in the Returns menu when Returns is enabled for the account. If the menu is missing, ask your Account Manager to enable Returns.
Open the dashboard
- Open Returns → Return Analytics.
- Choose RMA Returns, Courier Returns, or All.
- Set the Date range.
- Review the summary cards and charts.
The dashboard opens with January 1 through today. Changing the return type keeps the selected dates.
Filters
| Filter | Description |
|---|---|
| RMA Returns | Return orders created through the RMA process |
| Courier Returns | Return orders created as courier returns |
| All | Every return order type for the account |
| Date | Order creation date range for the dashboard |
Every metric uses this creation-date range. The range does not filter by fulfillment, receipt, or status-change date.
Summary cards
| Card | What it counts |
|---|---|
| Fulfilled Orders | Orders created in the period that are currently fulfilled |
| Returns Initiated | Non-canceled return orders created in the period |
| Returns Cancelled | Canceled return orders created in the period |
| Returns Received | Return orders created in the period with Received status |
| Return Items Approved | Returns with restocked items |
| Returns On Hold | Return orders created in the period with On Hold status |
| Return Items Pending Restock | Returns with items pending restock |
The return-rate denominator is the fulfilled-order count above.
Charts
| Chart | What it shows |
|---|---|
| Courier Returns Vs RMA Returns | Non-canceled return orders by return type |
| Return Value | Total merchandise value in USD for non-canceled returns, split between RMA and courier returns, with average value and return rate |
| Breakdown by Return Reasons | Non-canceled returns grouped by configured return reason |
| Overview of Returns in Progress | Return orders by current status, including canceled returns |
| Rate of Return (%) | Monthly return rate for months with fulfilled orders created |
| Breakdown of Returns by SKU | Top 10 SKUs by returned quantity from non-canceled returns |
| Breakdown of Returns by Warehouse | Non-canceled returns grouped by warehouse |
| Breakdown of Returns by Countries | Top 10 source countries of non-canceled returns |
| Embedded Form Vs Manual Return | Non-canceled returns created through the embedded form or manually |
| Return Actions Breakdown | Non-canceled returns with items restocked, disposed, forwarded, or quarantined |
Common tasks
To find common reasons, select All, widen the Date range, and read Breakdown by Return Reasons.
To compare months, cover several months and read Rate of Return (%). Months without fulfilled orders do not appear.
To find frequently returned products, read Breakdown of Returns by SKU.
Troubleshooting
| Issue | Cause | Solution |
|---|---|---|
| The dashboard shows empty charts or zeros | No fulfilled orders were created in the date range | Widen the range to include orders created then. Returns alone do not produce data |
| A card shows zero | No returns matched that metric in the period | Check the selected dates and return type |
| Return Analytics is missing | Returns are not enabled for the account | Ask your Account Manager to enable Returns |
| Charts do not load | The page session or connection was interrupted | Refresh the page and try again |