Return Items
Return items
Quick Summary: Review individual returned items, their condition, and their processing status.
Overview
After a return order is received, Return Items shows each item separately. Warehouse inspection records its condition before you choose the next step.
The page does not open with return access alone. Seeing Quarantine, Restock, Forward, or Dispose also depends on your return access. Ask your company administrator if the page or actions are unavailable.
RI means Return Item number. Use it, or a product serial number, to identify one returned item.
Quick start
- Open Returns → Return Items.
- Use filters or search to find the return item.
- Select one or more items using the checkboxes.
- Choose Quarantine, Restock, Forward, or Dispose.
- Review the confirmation, then select Ok.
Return item list
The page heading and breadcrumb use Return Items List. The default table shows the following columns.
Columns
| Column | Description |
|---|---|
| Received Date | Date the item was received |
| Return Item ID | Return Item number |
| SKU | Product SKU |
| Return FS# | Return order FedEx number |
| Parent Reference | Reference on the original order |
| Condition | Condition recorded during inspection |
| Status | Current processing status |
Select a column heading to sort the list. Select Return Item ID to open the item. If you manage several client accounts, the Client column is also available.
Filters
Use Received date to limit the list by receipt date. The Filter control provides these filters:
| Filter | Description |
|---|---|
| Status | Processing status |
| Condition | Recorded item condition |
| Warehouse | Destination warehouse |
| SKU | Product SKU |
| Destination Country | Return destination country |
| Courier | Return courier |
| Tracking Status | Tracking status |
| Invoiced Status | Invoicing status |
| Return Order Type | Courier Return, Return RMA, or Return RMA No Labels |
| Serial Number | Serial number on the return item |
If you manage several client accounts, the Client filter is also available.
In the Courier filter, enter separate partial words in any order. For example, "Yun sign" and "sign yun" find "Yun Express Battery Registration - HK (With Signature)".
Search fields
The search box matches SKU, Return Item ID, return order FS#, parent order FS#, and serial numbers. Use filters for the other list attributes.
Export
Select at least one item, then select Download. If Select All is active, the current filters define the export.
The export runs as a task. Open Tasks to collect the finished file.
Conditions and statuses
Item conditions
Inspection assigns one of these system conditions:
| Condition | Description |
|---|---|
| New | Appears new |
| Used | Appears used |
| Unset | Condition not yet recorded |
| Damaged | Item appears damaged |
| Damaged packaging | Packaging appears damaged |
| Expired | Item has expired |
| Cannot Decide | Inspection did not assign a condition |
[pref allow_custom_return_conditions] Your account can also use custom condition labels. Open Returns → Return Conditions to manage them. [endpref]
Return item statuses
The status shows whether an item needs a decision or is being processed.
| Status | Description |
|---|---|
| Pending Action | Waiting for you to choose what happens next |
| Pending Disposal | Disposal requested; warehouse processing is pending |
| Pending Restock | Waiting for the related Restock ASN (RASN) to be approved |
| Pending Forward | Waiting for the related forwarding order to be fulfilled |
| Pending Quarantine | Waiting for the related Quarantine ASN (QASN) to be approved |
| Disposed | Disposal completed |
| Restocked | Returned to available stock after RASN approval |
| Forwarded | Forwarding order fulfilled |
| Quarantined | Held from available stock and available for the next action |
Choose a disposition
Return Items uses bulk actions. Confirm that every selected item allows the action before you proceed.
A Quarantined item linked to a forwarding order cannot be restocked or disposed. Confirming an action begins processing. The confirmation cannot be undone from this page.
ASN creation options
The Quarantine or Restock confirmation can offer immediate ASN creation. Select the checkbox to create the QASN or RASN now. You can also group items by SKU, or by condition for quarantine.
Track restock and quarantine progress
A progress notification reports queued work, Return Item preparation, and ASN creation or linking. Processing can continue after you leave the page. Refreshing the same browser tab can restore active notifications when browser storage is available.
A scheduled ASN remains Awaiting scheduled ASN creation until it starts. Completing this operation does not mean the warehouse has finished the physical restock or quarantine.
If the notification reports an error, some items may already be processed. Refresh the list and review any linked ASN before retrying.
Serial number updates
Serial numbers on a return item can change when serial numbers on its linked forwarding order, QASN, or RASN are corrected. Return to Returns → Return Items and use Serial Number to find the item.
Contact your Account Manager if the serial numbers still disagree. Correcting a received quantity is a separate change from correcting serial numbers.
Return item detail
Select Return Item ID to open the item. The client detail view is read-only.
The Product Details panel shows Date Received, Return Item ID, Value, Condition, Return Reason, Condition Reason, Serial Numbers, SKU, Description, UOM, and Product Quantity when available.
Related panels can link to the Related ASN, Forwarding Order, Return Order, and Original Order. The Photos panel shows inspection images when available.
Using quarantine stock through the Public API
A Public API forward order line can specify a condition. The order then uses only quarantined items with that condition at the requested warehouse. Without a condition, it can use any quarantined item for the SKU.
The request fails when the required quantity is unavailable. See Public API for forwarding-order details.
Troubleshooting
| Issue | Cause | Solution |
|---|---|---|
| Return Items is missing or the page does not open | Your account feature or user access does not allow it | Ask your company administrator for Return Items access |
| No action buttons appear | Your user cannot change return items | Ask your company administrator for return action access |
| Quarantine is unavailable | The item is not Pending Action, or its condition is Unset | Check the status and wait for a condition to be recorded |
| Restock or Dispose is unavailable | The item is linked to a forwarding order or is in another status | Check the status and linked forwarding order |
| Forward is unavailable | The item is not Quarantined or is already linked to a forwarding order | Quarantine the item first, or wait for the existing forwarding order |
| Download does nothing | No item is selected | Select at least one item or use Select All |
| The export stays in progress | The export runs as a task | Open Tasks and wait for the finished file |
| Restock remains pending | Its RASN is not approved yet | Review the related ASN and wait for approval |
| No items appear for the selected filters | The filters exclude all received items | Clear filters, including Received date, then search again |
| A serial number is not found | The related serial correction is incomplete or does not match | Refresh, check the linked ASN or forwarding order, then contact your Account Manager |
Related Documentation
- Returns Overview
- Return Orders
- Return Policies [pref allow_custom_return_conditions]
- Return Conditions [endpref]
- Products
- Public API