ASN Statuses

ASN statuses

Quick Summary: Understand what each ASN status means and which actions are available.

Quick start

  1. Open Inventory → ASN.
  2. Select the FedEx ID.
  3. Read the status beside the ASN number.
  4. Use an action shown on the page, or follow the next step for that status.

Overview

An ASN moves through warehouse receiving before it is approved or canceled. Its status controls which actions appear and who can complete them.

Some statuses are set by the warehouse. Other actions depend on your account access.

Status lifecycle

  • Draft → Pending Arrival after Send to 3PL.
  • Pending Arrival → In Review when the warehouse receives the shipment.
  • Pending Arrival, In Review, or On Hold → Approved when receiving and approval checks pass.
  • Pending Arrival or In Review → On Hold for a standard ASN if the warehouse finds an issue.
  • Draft, Pending Arrival, or On Hold → Canceled when cancellation is available.
  • Pending Arrival → Retrying or Send failed when the warehouse notification fails.
  • Retrying → Pending Arrival after a successful retry; Send failed means retries stopped.

Status definitions

Status What it means Your next step
Draft Created but not sent to the warehouse Complete the required fields, then select Send to 3PL
Pending Arrival Sent to the warehouse; the shipment is expected Wait for the warehouse to receive it
In Review The warehouse received the shipment and is checking it Wait for review, or contact your Account Manager if it remains unchanged
On Hold A standard ASN has an issue to resolve Review and correct the ASN, then contact your Account Manager
Approved Final. The shipment was approved; stock updates can continue in the background Allow processing to finish, then check Products. Contact your Account Manager if stock remains missing
Canceled Final. The ASN will not proceed to approval Create a replacement with Copy if needed
Send failed The warehouse notification failed Contact your Account Manager to resend the ASN
Retrying The system is retrying the warehouse notification Wait for the automatic retry to finish

Before Send to 3PL, complete Reference, Tracking number, ETA, and Packaging Slip.

Edit and Delete appear in Draft and On Hold. Cancel ASN appears in Draft, Pending Arrival, and On Hold when your account allows it. Copy is available when your account can create ASNs.

If your account allows self-approval, Approve may appear once the ASN is ready. Otherwise, the warehouse or operations team completes approval.

Workflows

Filter ASNs by status

  1. Open Inventory → ASN.
  2. Select a status figure, such as In Review or On Hold, or open Filter and choose a Status.

The list shows only the selected status. Select Total ASN to clear the status filter.

Resolve an On Hold ASN

  1. Open Inventory → ASN.
  2. Select the On Hold status figure.
  3. Select the FedEx ID.
  4. Review the ASN details and comments.
  5. Edit the ASN when the page allows it.
  6. Contact your Account Manager to resolve the issue.

The ASN is approved, or canceled if it cannot proceed.

Cancel a Draft ASN

  1. Open Inventory → ASN.
  2. Select the Draft status figure.
  3. Select the FedEx ID.
  4. Select Cancel ASN when it is available.

The status changes to Canceled.

Troubleshooting

Issue Cause Solution
An expected action is missing The ASN status or your account access does not allow it Check the status definitions, or ask your Account Manager
ASN remains in Draft Required submission fields are incomplete Complete Reference, Tracking number, ETA, and Packaging Slip, then select Send to 3PL
ASN remains in In Review The warehouse is still checking the shipment Wait, or contact your Account Manager if it remains unchanged
ASN is On Hold The warehouse found an issue with a standard ASN Review and correct the ASN, then contact your Account Manager
Cannot edit in Pending Arrival Editing is limited to Draft and On Hold Ask your Account Manager to coordinate changes, or cancel and create a replacement when available
ASN remains in Send failed The warehouse notification failed Contact your Account Manager to resend the ASN
ASN remains in Retrying Automatic retries are still running Wait, or contact your Account Manager if it remains unchanged
Cannot cancel in In Review Cancellation is not available after review starts Contact your Account Manager if the shipment must be stopped

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