Additional Info
Additional Info
Quick Summary: Upload supporting business documents — LSA agreement, business registration, and other files your Account Manager may request.
Overview
The Additional Info tab stores business documents your Account Manager may need. Upload your LSA (Logistics Service Agreement), business registration, and any additional supporting documents here.
Navigate to your profile icon → Account Management → Additional Info.
Document Fields
| Field | Accepted Formats | Description |
|---|---|---|
| LSA Document | PDF, DOC, DOCX, XLSX | Your Logistics Service Agreement |
| Business Registration Document | PDF, DOC, DOCX, XLSX | Your business registration or incorporation certificate |
| Additional Documents | PDF, DOC, DOCX, XLSX | Any other documents your Account Manager requests. Multiple files can be uploaded |
Workflows
Workflow: Upload a Document
When: Your Account Manager requests a document, or you need to update an existing one.
Steps:
- Click your profile icon → Account Management → Additional Info
- Click Upload next to the document field
- Select the file from your computer
- The document uploads automatically
Result: The document is stored and visible to your Account Manager.
Workflow: Replace a Document
When: You need to update a previously uploaded document.
Steps:
- Click your profile icon → Account Management → Additional Info
- Click Upload next to the document field to replace the existing file
- Select the new file
Result: The old document is replaced with the new one.
Troubleshooting
| Issue | Cause | Solution |
|---|---|---|
| Upload fails | File type not supported | Use PDF, DOC, DOCX, or XLSX format |
| Additional Info tab not visible | Insufficient permissions | Contact your Account Manager |
| Document not appearing after upload | Page not refreshed | Refresh the page and check again. If the issue persists, try a different browser |