Additional Info
Additional Info
Quick Summary: View business documents on file: your Logistics Service Agreement (LSA), business registration, and supporting documents.
Overview
Use Additional Info to review the documents on file for your account. The page is read-only. Your Account Manager manages the files and their details.
Only an active primary contact can view the documents in this section.
- Open the profile icon in the top-right corner.
- Select Account Management.
- Select Additional Info.
Documents
Select a stored file name to open the document in a new tab. When no file is stored, the field shows No file to view.
| Field | Accepted formats | Document |
|---|---|---|
| Lsa Document | Your Logistics Service Agreement | |
| Business Registration Document | PDF, PNG, JPG, JPEG, GIF, WEBP | Your business registration or incorporation certificate |
| Additional Documents | PDF, PNG, JPG, JPEG, GIF, WEBP, DOC, DOCX, XLS, XLSX, TXT, CSV, MP4, MOV, MKV, WEBM, AVI, WMV, HEVC, M4V | Supporting files your Account Manager requests |
The page shows the Document type for each additional document. When history is available, it also shows who last uploaded or removed a file and when. A document uploaded before upload history started shows Uploaded before upload history started instead.
LSA signatures
Three read-only checkboxes show the signing status of your LSA: FedEx Signed, Client Signed, and Payment Authorization Signed. The boxes are unchecked when the matching signature has not been recorded.
Business registration expiry
The read-only Business Registration Expiry field shows the expiry date recorded for the business registration document. The field is empty when no date is recorded.
Troubleshooting
| Issue | Cause | Solution |
|---|---|---|
| A permission message appears when opening Additional Info | Your user is not the active primary contact | Ask your Account Manager to review the primary contact for your account |
| A document must be added or changed | Client users cannot edit this page | Contact your Account Manager |
| A newly changed document does not appear | The open page still shows earlier data | Refresh the page and check again |
| A stored document does not open | The file link may be unavailable | Refresh the page and try again. Contact your Account Manager if the link still fails |