Invoices

Invoices

Quick Summary: Open an invoice from your Account Statement, review the charges by tab, then download the PDF. For: Clients Level: Intermediate

Overview

An invoice lists the charges billed for a period. Only approved and paid invoices appear in Billing.

Open an invoice

Open your profile menu, then select Billing.

  1. On Account Statement, find the Sales Invoice row.
  2. Select its reference to open the invoice.
  3. Review the charges on each tab.

The invoice opens on the Shipments tab. The header shows the invoice number and invoice date.

Review invoice charges

Invoice Summary totals each charge type.

Tab Charges
Shipments Charges for fulfilled orders.
Other Charges that do not fit the other tabs.
Tab Charges
--- ---
Returns Return processing charges.
Work Orders Work order charges.
ASN Inbound shipment receiving charges.
Storage Charges Storage charges.

Shipment columns

Column Shows
Date Fulfilment date.
Floship ID Our order reference.
Order ID Your order reference.
Tracking Number Tracking link for the shipment.
Courier Courier service.
Location Fulfilment location.
Destination Destination country.
Packaging Packaging charge.
Shipping Shipping charge.
Insurance Cost Insurance premium.
Additional Cost Other shipment charges.
Duties, Taxes, D&T Fees, VAS D&T Shown when the invoice includes them.
Total Line total.

The Pick Pack column shows pick and pack charges.

The footer totals each column and the whole invoice. Invoiced shipments show the final shipping cost, not an estimate. Use the pager below the table for a long invoice.

Invoice statuses

Status Meaning
Approved The invoice is approved and included in your account balance.
Paid The invoice is fully paid.

Charges that are not invoiced yet appear under Pending Invoice.

Download an invoice

  • Download Invoice downloads the PDF for that invoice.
  • The paperclip Attachments menu lists supporting documents, when the invoice has any.
  • Export All Statements on Account Statement downloads all transactions as a spreadsheet.

The PDF uses the billing contact and address recorded for the invoice. Contact support if the PDF shows the wrong details.

Match an invoice to orders

  1. Open the invoice and select the Shipments tab.
  2. Compare Order ID and Floship ID with your orders.
  3. Select a Tracking Number to open the shipment.

Each shipment line belongs to one fulfilled order.

Troubleshooting

Issue Cause Solution
Billing is missing Billing is not enabled for the account or user Ask your company administrator, then your Account Manager.
A recent charge is not on an invoice The charge is not invoiced yet Check Pending Invoice.
No Download Invoice button No PDF is available for that invoice Check Attachments, then ask your Account Manager.
The PDF shows the wrong contact or address The billing contact or address changed after the invoice was created Contact qa-testing+operations@floship.com with the invoice reference.
A charge is not on the expected tab Charges are grouped by service Check the other tabs, including Other.
The invoice total differs from your order costs Other charges are on the same invoice Review every tab and the Invoice Summary.

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