Duties & Taxes
Duties and taxes
Quick Summary: Set your tax numbers, choose how duties and taxes are handled, and check the amounts on orders and invoices. For: Clients Level: Intermediate
International shipments can incur duties, taxes, and clearance fees. These charges are called duties and taxes (D&T).
Check amounts on orders and invoices
| Where | What you see |
|---|---|
| Shipping Calculator | T&D&F shows tax, duties, fees, and the total amount. These values are estimates. |
| Order details | Est. Duties, Est. Taxes, and Est. D&T Handling Fee appear until each actual amount exists. |
| Order details with actual amounts | Duties, Taxes, D&T Handling Fee, and VAS D&T appear when those values exist. |
| Invoice | Duties, Taxes, D&T Fees, and VAS D&T columns when those charges exist. |
| Current Usage | The same charge columns. Estimated values can appear until final values exist. |
Note: Invoice columns show actual charges. Estimates can differ from the final carrier charges.
Set your tax numbers
The fields you see depend on your account setup. If a field is missing, ask your company administrator about access. Ask your Account Manager if access is present but the field is still missing.
- Open Account Management, then Preferences.
- Select Taxes & Duties.
- Enter or update the fields, then select Save.
| Field | Use |
|---|---|
| IOSS | Import One-Stop Shop identifier for eligible import VAT (value added tax) on goods up to EUR 150. |
| OSS | One-Stop Shop identifier for EU VAT reporting. |
| IOSS/OSS Issuer Country | Country that issued the IOSS or OSS identifier. |
For Australian shipments, Australian Registration Number can also appear. It identifies your company in Australia.
For EU shipments up to EUR 150, enter the IOSS or OSS identifier required by the selected courier.
If the required identifier is unclear, contact your Account Manager. IOSS eligibility is set by the EU. See IOSS and OSS eligibility.
The EUR 150 limit applies to IOSS VAT. It does not make a shipment duty-free. The EU low-value customs duty exemption ended in July 2026 (EU customs guidance).
For an eligible shipment, the courier receives the IOSS number with the shipment details. You can enter an EORI/IOSS number in the order's shipping details for a specific shipment. EORI is the EU Economic Operators Registration and Identification number.
For SingPost shipments to Germany below EUR 150, provide an IOSS number before order approval. This applies to Registered Airmail, Non Registered Airmail, Ordinary Mail, ePac, and EMS, including shipments without a commercial invoice. An OSS number alone does not satisfy this courier requirement. At EUR 150 or above, this Germany-specific check does not require IOSS. Other courier checks still apply.
Enable guaranteed D&T quotes
Duties & Taxes is a Value Added Service. When enabled, it provides guaranteed D&T quotes for orders when they are approved.
The service is part of your account setup. Contact your Account Manager to review availability.
Note: The Shipping Calculator still shows estimates. Use the order and invoice amounts for the charges that apply.
Shopify checkout settings
These settings can appear when your account has D&T enabled and the Shopify integration is connected.
Open Account Management, then Integrations, then Shopify.
Turn on Show Floship Couriers Rates on Checkout to show your rates at checkout.
If checkout should use your Floship D&T, turn on Show T&D from Couriers Rates on Checkout. This option shows D&T calculated from your rates. It appears when courier rates are on and Zonos is enabled.
If orders should use Zonos data, turn on Sync Zonos Duties and Taxes. This option imports Zonos D&T from the Shopify order. It appears when Zonos is enabled for your account.
When available, use Destination country currency for shipping & taxes if checkout should use the destination currency. Save the integration.
Note: Turning on Show T&D from Couriers Rates on Checkout clears Sync Zonos Duties and Taxes.
If Sync Zonos Duties and Taxes cannot be enabled, check the Zonos app in Shopify. Confirm that the app has processed recent orders. Contact your Account Manager if it still fails.
Trade terms
Trade terms show who normally pays duties and taxes.
Definitions follow ICC Incoterms guidance.
The badges appear in the courier row in the Shipping Calculator.
Courier and Customs also shows Tax Paid By for the order. Other values can appear, such as Shipper or Recipient. Contact your Account Manager if a value is unclear.
A trade term is not proof that the D&T service is enabled. Check the order's agreed arrangement.
What affects the charge
Customs rules and thresholds vary by destination and courier. The declared value, Harmonized Code, origin, and shipping cost can affect D&T.
Set Harmonized Code, Country of Manufacture, and Customs Value on each product. See Products for the product fields. Contact your Account Manager for help with a specific shipment.
Commercial invoices
When a commercial invoice file exists, Courier and Customs shows Commercial Invoice with a View link. Package details can show a Commercial Invoice button.
The link opens the stored document. Check it before shipping. The courier or destination may not provide a commercial invoice for every shipment.
If a recipient receives a D&T bill
On a DDP shipment, duties are normally paid by the shipper. If the recipient also receives a bill, check the shipment's agreed D&T arrangement.
Contact your Account Manager about possible duplicate charges before paying twice. Keep the courier correspondence and the order ID for reference.
Troubleshooting
| Issue | Cause | Solution |
|---|---|---|
| A recipient receives a D&T bill on a DDP shipment | The shipment's billing arrangement may differ from the trade term | Check the agreed arrangement. Contact your Account Manager before paying twice. |
| The invoice differs from the Shipping Calculator | Calculator values are estimates | Compare the order and invoice lines. Contact your Account Manager with the order ID if needed. |
| An IOSS or OSS field is missing | The field is not available for the account or user | Ask your company administrator about access. If access is present, ask your Account Manager to check the field. |
| Sync Zonos Duties and Taxes cannot be enabled | Recent Shopify orders do not contain Zonos D&T data | Check the Zonos app in Shopify and recent orders. Contact your Account Manager if it still fails. |
| Show T&D from Couriers Rates on Checkout does not appear | Courier rates are off or Zonos is not enabled for the account | Turn on Show Floship Couriers Rates on Checkout. If Zonos is off, contact your Account Manager. |
| A commercial invoice is not shown | No invoice file exists for the order or package | Check the package details. Contact your Account Manager if you need the document. |