Order List

Order List

Quick Summary: The order list is your command center — search, filter, sort, and take action on all your orders.

Overview

The Orders list shows all your orders in one place. Use filters to narrow down results, search to find specific orders, and take bulk actions on multiple orders at once.

Quick Start

  1. Navigate to Orders
  2. Browse the order list — each row shows key order details
  3. Use the Search bar to find orders by ID, tracking number, or other fields
  4. Open the Filter panel to narrow results by status, courier, date range, or other criteria
  5. Click any order row to open the Order Details page
  6. Select multiple orders and use Bulk Actions for batch operations

Detailed Guide

List Columns

The order list displays these columns:

Column What It Shows
Order Date When the order was created
Source Date Original transaction date from your platform
Fulfillment Date When the order was shipped
Floship ID Floship's internal reference number
Order ID Your order reference (customer reference)
Tracking Tracking number with link to carrier tracking
Courier The shipping carrier assigned to the order
Ship From Location The warehouse location shipping the order
Client The client account (visible for billing company accounts)
Status Current order status (see Order Statuses)
Exceptions Any issues preventing the order from progressing
Tags Custom tags you've assigned to the order
Addressee Recipient name from the shipping address

Tip: Click any column header to sort by that column. Click again to reverse the sort order.

Use the search bar at the top of the order list to find orders quickly.

What you can search: - Order ID (your customer reference) - Floship reference number - Tracking number - Recipient email - Destination country - Product SKU

  • Serial number

Tip: The serial number search covers both order-line serials and serials captured when the warehouse received items back (for example, after a return inspection).

Advanced search — click the field selector icon to search specific fields: - Floship ID - Order ID - Tracking number - Invoice reference - Product SKU - Serial number - Packaging SKU - Destination country - Destination email

The Serial Number search finds orders whether the serial was recorded on the original order lines or captured by the warehouse when receiving items back (for example, after a return inspection).

Type your search term and press Enter. Click the clear button to reset the search.

Custom Select

Click the Custom Select icon (list with checkmarks) in the toolbar to search many orders at once by a specific field. This is useful when you have a list of values from another system — for example, a batch of serial numbers or tracking numbers.

  1. Click the Custom Select icon
  2. Pick a Field — for example, Serial Number
  3. Paste your values into the Values box (comma, space, line break, or semicolon separated — or pick a delimiter)
  4. Click Search

The list then shows only orders matching those values. Click Reset to default in the sidebar to clear the selection.

Tip: The Serial Number field here also finds orders whose serials were recorded by the warehouse when receiving items back (for example, after a return inspection) — not only serials recorded on the original order lines.

Filters

Open the filter panel to narrow the order list by multiple criteria at once.

Available filters:

Filter What It Does
Warehouse Show orders from a specific warehouse
Ship From Location Filter by ship-from address
Courier Show orders assigned to a specific carrier
Courier Group Show orders assigned to couriers within a specific courier group
Status Filter by one or more order statuses
Ship From Country Show orders shipping from a specific country
Destination Country Show orders going to a specific country
SKU Find orders containing a specific product
Tracking Status Filter by tracking milestone (In Transit, Delivered, etc.)
Invoiced Status Show invoiced or uninvoiced orders
Tags Filter by custom tags
Tax Paid By Filter by who pays import taxes
Reason of Export Filter by customs reason of export
Shipping Options Filter by shipping option rule
Automation Rule Filter by which automation rule processed the order
Exceptions Show orders with specific exception types
Is Split Show orders that were split into multiple shipments
Integration Filter by e-commerce platform source
Insurance Show insured or uninsured orders
Is Insurance Claimed Filter by insurance claim status
Has Credit Note All/Yes/No — show all orders, only orders with a linked credit note, or only orders without one
Crowdfunding Order Filter by crowdfunding batch
Is Forwarded Show forwarded orders
Include Archive Include older archived orders in results

Tip: Combine multiple filters to find exactly what you need. For example, filter by Status: On Hold + Exceptions: Out of stock to find all orders waiting for inventory.

Date filters — filter orders by date range:

  • Order date — when the order was created
  • Fulfilled date — when the order was shipped

Sorting and Pagination

  • Sorting — click any column header to sort ascending. Click again for descending.
  • Pagination — the list shows 50 orders per page. Use the page controls at the bottom to navigate.
  • Row count — the footer shows how many orders match your current filters.

Column Customization

You can choose which columns appear in your order list and in what order:

  1. Click the gear icon (Select Columns) in the order list header
  2. Drag columns from Available Columns to Columns in Display to show them
  3. Drag within Columns in Display to reorder
  4. Click Apply to save your layout

Your column layout persists across sessions. Use this to show only the fields relevant to your workflow — for example, hide warehouse columns if you use a single location, or add insurance columns if you frequently ship insured orders.

Export

Download your order data as an Excel file for reporting or analysis.

Click the Download icon and select:

Option What You Get
Export by Order One row per order with header-level details
Export by Order Line One row per item line — useful for item-level analysis
Download Labels Bulk download of shipping documents (see Labels & Documents)

Note: Large exports may take a few minutes to process. You'll receive a notification when the file is ready, and the download starts automatically in your browser. If the portal is open in several browser tabs, the file downloads only once — from a single tab.

Workflows

Workflow: Finding Orders with Issues

When: You need to review orders that need attention.

Steps: 1. Navigate to Orders 2. Open the filter panel 3. Set Status to On Hold or Rejected 4. Optionally filter by Exceptions for a specific issue type 5. Review each order and take corrective action

Result: Filtered list of orders requiring your attention.

Workflow: Exporting Order Data

When: You need order data in a spreadsheet for reporting.

Steps: 1. Navigate to Orders 2. Apply filters to select the orders you want to export 3. Click the Download icon 4. Select Export by Order or Export by Order Line 5. Wait for the export to process — the file downloads automatically when ready. If the portal is open in several browser tabs, the file downloads only once — from a single tab.

Result: Excel file with your filtered order data.

Workflow: Finding Orders by Serial Number

When: A customer gives you a device serial number and you need to find the order it shipped on — or the return it came back with.

Steps: 1. Navigate to Orders 2. Click the Custom Select icon 3. Select Serial Number as the field 4. Paste one or more serial numbers 5. Click Search

Result: The list shows every order where that serial appears — whether it was recorded on the original order lines or captured by the warehouse when receiving the item back. Click an order to review its details, including the serial numbers on the order lines and the Received SKU's panel on return orders.

Workflow: Checking Tracking for Multiple Orders

When: You need to review delivery status across many orders.

Steps: 1. Navigate to Orders 2. Filter by Status: Fulfilled 3. Filter by Tracking Status (e.g., In Transit or Exception) 4. Review the Tracking column for each order 5. Click a tracking number to open the carrier's tracking page

Result: Quick overview of delivery progress for your shipments.

Troubleshooting

Issue Cause Solution
Order list is empty Filters are too restrictive Clear all filters and search terms
Can't find a specific order Order may be archived or search term doesn't match Try different search fields, or enable Include Archive filter
Serial number search returns no orders The serial was recorded only on items received back (for example, a return), and older searches covered order lines only Use the Serial Number field under Custom Select — it also matches serials captured when the warehouse received items; otherwise check the serial for typos or extra spaces
Export takes too long Large number of orders Apply date range or status filters to reduce the export size
Columns are missing Display customization or permissions Contact your company administrator to check your access level

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