Bulk Actions

Bulk Actions

Quick Summary: Take action on multiple orders at once — approve, cancel, update courier, download labels, and more.

Overview

Bulk actions let you perform operations on many orders simultaneously instead of one at a time. Select orders from the Order List, choose an action, and apply it to all selected orders.

Quick Start

  1. Navigate to Orders
  2. Select orders using the checkboxes in the list
  3. Open the Bulk Actions dropdown
  4. Choose an action (e.g., Approve, Cancel, Download Shipping Labels)
  5. Confirm or configure the action in the dialog
  6. The action is applied to all selected orders

Note: Available bulk actions depend on the selected orders' statuses and your account permissions.

Detailed Guide

How to Use Bulk Actions

  1. Select orders — use the row checkboxes. Use the header checkbox to select all orders on the current page.
  2. Choose action — open the Bulk Actions dropdown and select the action.
  3. Configure — some actions open a dialog for additional settings (e.g., selecting a new courier).
  4. Confirm — review and confirm the action.
  5. Wait — bulk operations may take a few minutes for large selections. The file downloads automatically when ready. If the portal is open in several browser tabs, the file downloads only once — from a single tab.

Available Actions

Order Processing

Action What It Does Order Status Required
Approve Approves orders for warehouse processing Pending Approval
Cancel Requests cancellation. For eligible Parcel Forwarding orders, cancellation may also be available after fulfilment while no tracking movement has been detected and the order has not been invoiced Pre-fulfillment statuses; eligible Parcel Forwarding orders in Fulfilled
Add Order Priority Flags orders as high priority Pre-fulfillment statuses
Re-sync From Source Re-imports order data from the connected integration Any

Courier and Shipping

Action What It Does Order Status Required
Update Courier Changes the courier/shipping method Pre-fulfillment statuses
Update Warehouse Changes the assigned warehouse Pre-fulfillment statuses
Update Packaging Changes the packaging type Pre-fulfillment statuses
Split Orders Splits orders into multiple shipments Pre-fulfillment statuses

Documents and Labels

Action What It Does Order Status Required
Download Shipping Labels Downloads labels for selected orders as PDF Orders with labels generated
Download Commercial Invoices Downloads invoices for selected orders Orders with invoices generated

See Labels & Documents for more on document downloads.

Organization

Action What It Does Order Status Required
Assign Tags Adds or removes custom tags Any

Returns

Action What It Does Order Status Required
Return Order(s) Initiates return orders for selected fulfilled orders Fulfilled

Crowdfunding

Action What It Does Order Status Required
Switch CF Batch Moves orders to a different crowdfunding batch Crowdfunding orders
Create new CF Batch Creates a new crowdfunding batch with selected orders Crowdfunding orders

Note: Crowdfunding actions are only available if your account uses crowdfunding batches.

Consolidation

Action What It Does Order Status Required
Create Master Shipment Combines orders into a consolidated shipment Pre-fulfillment statuses
Create Pallet Groups orders onto a pallet Pre-fulfillment statuses

Note: These actions are available for accounts configured for consolidation shipping.

Bulk Upload Operations

In addition to the dropdown bulk actions, you can also make bulk changes by uploading spreadsheets:

Upload Type What It Does How to Access
Order Bulk Upload Create multiple new orders + menu → Order Bulk Upload
Order Update Bulk Upload Update fields on existing orders + menu → Order Update Bulk Upload
Order Label Bulk Upload Upload custom shipping labels + menu → Order Label Bulk Upload

See Create an Order for details on bulk upload templates.

Label Bulk Upload

Upload your own shipping labels for orders that use self-pickup or pre-labeled couriers:

  1. Click the + menu and select Order Label Bulk Upload
  2. Download the mapping template (OrderTemplateBulkLabel.xlsx)
  3. Fill in the template:
  4. Order Number — Floship reference number
  5. Tracking Number — the tracking number for the label
  6. File Name — name of the label file you're uploading
  7. Upload the mapping file along with the label files (PDF or ZPL)
  8. Optionally upload a ZIP file containing all labels
  9. Review validation and click Submit

Tip: Enable Scale if Incorrect Size to automatically resize labels that don't match the expected dimensions.

Workflows

Workflow: Approving Multiple Orders

When: You have a batch of orders ready to ship.

Steps: 1. Navigate to Orders 2. Filter by Status: Pending Approval 3. Select the orders to approve (or use the header checkbox for all) 4. Open Bulk Actions → Approve 5. Confirm the action

Result: Selected orders move to Pending Fulfillment and are queued for warehouse processing.

Workflow: Updating Courier for Multiple Orders

When: You need to change the shipping carrier on several orders.

Steps: 1. Navigate to Orders 2. Select the orders that need a courier change 3. Open Bulk Actions → Update Courier 4. Select the new courier and shipping method 5. Confirm the change

Result: Selected orders are reassigned to the new courier.

Workflow: Updating Packaging for Multiple Orders

When: You need to change the packaging type on several orders.

Steps: 1. Navigate to Orders 2. Select the orders that need a packaging change 3. Open Bulk Actions → Update Packaging 4. Select the new packaging item from the list 5. Confirm the change

Result: Selected orders are reassigned to the new packaging. If the new packaging is Client Packaging, the correct stock is deducted once the order moves through the normal processing flow — you won't be double-charged for packaging stock.

Workflow: Downloading Labels in Bulk

When: You need shipping labels for multiple orders at once.

Steps: 1. Navigate to Orders 2. Filter by status (e.g., Packed (Awaiting Courier) or Fulfilled) 3. Select the orders 4. Open Bulk Actions → Download Shipping Labels 5. The download processes and the PDF saves automatically when ready. If the portal is open in several browser tabs, the file downloads only once — from a single tab.

Result: Single PDF containing all selected shipping labels.

Troubleshooting

Issue Cause Solution
Bulk action not available in dropdown Selected orders are in wrong status for that action Check that all selected orders are in a compatible status
Some orders weren't processed Individual orders may have errors Check each order's status and exceptions after the bulk action
Download is slow or timing out Too many orders selected Reduce the selection or apply filters to process smaller batches
Can't see bulk actions dropdown Insufficient permissions Contact your company administrator for write access to orders
Approve action failed for some orders Orders missing required fields Edit the failed orders individually to fix missing data
No packaging options appear when running Update Packaging No packaging items are assigned to the selected orders' warehouse Add packaging items in Inventory → Packaging or contact your Account Manager

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