Client Tracking
Client Tracking
Quick Summary: Submit and monitor your own tracking numbers for shipments outside the normal order flow.
Overview
Client Tracking lets you track shipments that exist outside the standard FedEx order flow. You can submit any tracking number from a supported courier and monitor its status directly in the portal — without needing a FedEx order.
This is useful when you have shipments from other sources that you want to monitor alongside your FedEx orders.
Note: If you don't see Client Tracking in your Tracking menu, contact your Account Manager to enable it.
Quick Start
- Navigate to Tracking → Client Tracking
- Click the + button and select Add Tracking Number
- Enter a Reference (your own identifier for this shipment)
- Enter the Tracking Number from the courier
- Select the Slug (courier) from the dropdown
- Click Add
- The system registers the tracking number and begins collecting updates automatically
The Client Tracking List
Columns
| Column | Description |
|---|---|
| Reference | Your custom reference for this tracking entry |
| Tracking Number | The courier-assigned tracking number |
| Tracking Status | Current status (same statuses as Order Tracking) |
| Slug | The courier handling this shipment |
| Last Tracking Update | Date and time of the most recent update |
| Days In Transits | Days since the package first entered transit |
| Days Since Last Update | Days since the courier last provided an update |
| Last Message | The most recent message from the courier |
Search and Filters
Use the search bar to find entries by reference or tracking number.
Click the Filter button to open the filter panel:
| Filter | Description |
|---|---|
| Slug | Filter by courier |
| Days Since Update From | Minimum days since last update |
| Days Since Update To | Maximum days since last update |
| Days in Transit From | Minimum days in transit |
| Days in Transit To | Maximum days in transit |
| Tracking Status | Filter by current tracking status |
Adding a Tracking Number
- Click the + button at the top of the list
- Select Add Tracking Number
- Fill in the required fields:
- Reference — Your own identifier (e.g., PO number, batch ID)
- Tracking Number — The courier's tracking number
- Slug — Select the courier from the dropdown (must be a supported courier)
- Click Add
The system registers the tracking number with the courier and begins collecting tracking updates automatically.
Tip: Use meaningful references to make it easy to find entries later — for example, a purchase order number or supplier batch number.
Editing a Tracking Entry
Click a Reference or Tracking Number in the list to open the entry. You can update the reference or other fields, then click Save Changes.
Tracking Detail
Click a reference or tracking number to view the full tracking detail. This shows the same checkpoint event history as Order Tracking — with timestamps, statuses, locations, and courier messages.
How Tracking Types Work
Client tracking entries fall into two categories behind the scenes:
- Shipping service — When you add a tracking number through the portal, it is registered with the tracking system and status updates are collected automatically from the courier.
- FedEx Orders — Some entries may be linked to existing FedEx orders. These follow the standard order tracking pipeline.
You do not need to select a type when adding a tracking number — the system handles this automatically.
Webhook Notifications
If your account has webhooks configured, you can receive automatic notifications when client tracking entries update:
| Event | When It Fires |
|---|---|
| Status changed | When the tracking status changes (e.g., In Transit → Delivered) |
| Events updated | When new checkpoint events are added |
Differences from Order Tracking
| Feature | Order Tracking | Client Tracking |
|---|---|---|
| Source | FedEx fulfilled orders | Your own tracking numbers |
| Linked to orders | Always | Optional |
| Automatic | Yes — tracking starts on fulfilment | You submit tracking numbers manually |
| Availability | Always available | Must be enabled on your account |
Common Workflows
Workflow: Track an External Shipment
When: You have a shipment from another source that you want to monitor in the portal
Steps: 1. Navigate to Tracking → Client Tracking 2. Click the + button → Add Tracking Number 3. Enter your reference, tracking number, and select the courier 4. Click Add 5. Check back later for tracking updates
Result: The tracking number is registered and updates appear as the courier scans the package.
Workflow: Monitor All Client Tracking Entries
When: You want to review the status of all your tracked shipments
Steps: 1. Navigate to Tracking → Client Tracking 2. Review the Tracking Status and Days Since Last Update columns 3. Filter by Tracking Status to focus on specific statuses (e.g., In Transit, Exception) 4. Click any entry to view full checkpoint history
Result: Overview of all tracked shipments with current status and last update.
Troubleshooting
| Issue | Cause | Solution |
|---|---|---|
| Cannot see Client Tracking in the menu | Feature not enabled on your account | Contact your Account Manager to enable Client Tracking |
| Cannot add tracking numbers | You don't have write permissions | Ask your company administrator to grant tracking write access |
| Tracking not updating after adding | Courier has not scanned the package yet | Wait 24-48 hours for the first update |
| Portal still shows In Transit but the courier website shows Delivered | Tracking providers sync in batches; the portal updates on the next sync after the courier confirms delivery | Confirm delivery on the courier's website and wait for the next sync. If the status stays behind for more than a few days, contact your Account Manager with the order reference |
| Slug not in dropdown | Courier not supported for tracking | Contact qa-testing+operations@floship.com to check courier support |
| Status shows Not found | Courier does not recognise the tracking number | Verify the tracking number and courier slug are correct |
Related Documentation
- Tracking Overview — how tracking works and key concepts
- Order Tracking — track shipments from FedEx fulfilled orders
FAQ's
How many tracking numbers can I add? There is no fixed limit. You can add as many tracking numbers as needed.
Can I delete a tracking entry? Tracking entries cannot be deleted, but they will naturally stop updating once the shipment reaches a final status (Delivered, Expired, etc.).
Do I need to know the courier to add a tracking number? Yes. You must select the correct courier (slug) from the dropdown when adding a tracking number. The system uses this to look up tracking information from the right courier.
Will I receive notifications when tracking updates? If your account has webhooks configured for tracking events, yes. Contact your Account Manager to set up webhook notifications.