Packaging

Packaging

Quick Summary: Manage the boxes and packaging materials used to ship your orders.

Overview

Packaging defines the boxes, envelopes, and other packaging materials available for shipping your orders. Each packaging item has specific dimensions, weight, and material type that couriers use for rate calculation.

Two types of packaging exist: - Client Packaging — custom packaging you provide to the warehouse - Company Packaging — standard packaging provided by FedEx

Note: Only Client Packaging is deducted from your stock when used on an order. Company Packaging is never deducted from your stock — it is managed by FedEx.

Quick Start

  1. Navigate to Inventory → Packaging
  2. Open an existing packaging item or ask your Account Manager about adding new packaging

Packaging List

Columns

Column Description
Image Packaging image (if uploaded)
SKU Packaging identifier — click to open the detail page
Type Package type (Box, Envelope, Tube, etc.)
Description Packaging name or description
Dimensions Outer dimensions (W x H x L)
Weight Packaging weight
Packaging type Client Packaging or Company Packaging
Stock Current stock per warehouse

Filters

Filter Description
Stock In Stock or Out of Stock
Warehouse Filter by warehouse location
Packaging Type Client Packaging or Company Packaging
Packaging Material Filter by material type
SKU Search by packaging SKU

Type in the search box to filter packaging by SKU or Description.

Actions

Use the Download button to export the packaging list.

Creating a Packaging Item

Required Fields

Field Description
SKU Unique identifier for the packaging item
Description Packaging name or description
Cost Cost per packaging unit

Outer Dimensions (required)

Field Description
Width (cm) Outer width
Height (cm) Outer height
Length (cm) Outer length
Weight (kg) Packaging weight (empty)

Optional Fields

Field Description
Material Type Packaging material (Cardboard, Polybag, etc.)
UPC Barcode for the packaging item
Packaging Image Photo of the packaging
Inner Dimensions Inner width, height, length (useful for fit calculations)

Tip: Click Copy from outer dimensions to pre-fill inner dimensions based on outer measurements.

Packaging Detail Page

Click any packaging SKU in the list to open the detail page.

Actions

Action Description
Edit Modify packaging details
Delete Remove the packaging item

Detail Sections

  • SKU, UPC, Packaging Type, Material Type, Description — basic information
  • Warehouse(s) — which warehouses stock this packaging
  • Cost — cost per unit
  • Dimensions — outer and inner measurements (Width, Height, Length, Weight)
  • Warehouse Stock — stock levels per warehouse (On Hand, Quarantine, Available, Reserved, Total Available)

Bulk Upload

Upload multiple packaging items using the PackagingBulkUploadTemplate.xlsx template.

Workflows

Workflow: Add Custom Packaging

When: You provide your own branded packaging to the warehouse

Steps: 1. Navigate to Inventory → Packaging 2. Contact your Account Manager to add new custom packaging to your account

Result: Custom packaging added and available for your orders.

Workflow: Assign Packaging to a Product

When: You want a specific product to always use certain packaging

Steps: 1. Navigate to Inventory → Products 2. Open the product and click Edit 3. Set the Packaging Type to the desired packaging 4. Click Save

Result: Orders containing this product will use the assigned packaging by default.

Troubleshooting

Issue Cause Solution
Packaging not available when creating an order Packaging not assigned to the correct warehouse Edit the packaging item and select the relevant warehouses
Shipping rate seems wrong for the package size Packaging dimensions may be inaccurate Verify outer dimensions and weight match the actual packaging
Cannot delete packaging item Packaging is assigned to products or active orders Unassign the packaging from products first
Custom packaging not showing in list Filter set to wrong packaging type Clear filters or select Client Packaging in the Packaging Type filter

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