Order Tracking
Order tracking
At a glance: Open a tracking number to see its map, progress steps, and checkpoints.
Overview
The courier supplies the tracking number, status, and checkpoints.
Order Tracking lists client orders with a tracking-capable courier. The standard window covers orders fulfilled in the last 365 days.
Orders fulfilled through an intermediary warehouse can appear beyond that period.
Open Tracking → Order Tracking to search, filter, and export the list.
Quick start
- Open Tracking → Order Tracking.
- Search by the exact order number or tracking number.
- Read the status under Tracking ID and any icon beside it.
- Select the tracking number for the map, progress steps, and checkpoints.
- Select Download to export the filtered rows.
The list
| Column | Description |
|---|---|
| Order Date | Date the order was created |
| Fulfilment Date | Date the order was shipped |
| Client | Company name on the order |
| Floship ID | Order number, linked to the order |
| Tracking ID | Tracking number with its current status |
| Courier | Courier service on the order |
| Ship From Location | Warehouse or client location that shipped it |
| Updated On | Last checkpoint time and days since then |
| Total Transit Time | Days since the first transit checkpoint |
| First Attempt Total Time | Days from fulfilment to the first delivery attempt |
| Last Tracking Message | Latest courier message |
Select a column header with a sort arrow to change the order.
Row status and icons
The status under Tracking ID shows the latest courier state.
Two icons can appear beside the number:
- No Movement Order marks a shipment with no recent activity.
- Return to Sender marks a package the courier is returning.
Timezones
Use the Timezones selector above the list:
- Local Timezone shows portal time.
- Destination Timezone shows the time zone of the latest checkpoint.
- Both shows both values.
Fulfilled date
Use the Fulfilled date control to limit the list by fulfilment date. It works with the filters.
Search and custom select
Search matches the exact order number or the exact tracking number.
Use Custom Select for other values: order number, customer reference, tracking number, invoice reference, product SKU, packaging SKU, destination country, or destination email.
Filters
Select Filter to open the panel.
| Filter | Description |
|---|---|
| Days Since Update (Calendar) | Minimum and maximum days since the last update |
| Total Transit Time | Minimum and maximum days in transit |
| Shipment Exceptions | No Movement Orders or No Pickup Orders |
| Courier | Courier service |
| Courier Type | Courier category |
| Warehouse | Ship-from warehouse |
| Ship From Location | Client shipping location |
| SKU | Product SKU, when the filter is shown |
| Tax paid by | Tax responsibility on the order |
| Destination Country | Delivery country |
| Integration | Order source |
| Shipping Options | Selected shipping option, when the filter is shown |
| Tracking Status | Courier tracking status |
| Order Type | Parcel Forwarding, Crossdocking, CF Orders, On Demand, Returns, or Pickups |
| Crowdfunding Order | Crowdfunding batch reference |
In the Courier filter, enter separate partial words in any order. For example, "Yun sign" and "sign yun" find "Yun Express Battery Registration - HK (With Signature)".
Export
Select Download to export the filtered rows to a spreadsheet.
Tracking detail
Select a tracking number to open its map and progress steps. The steps are Shipped, In Transit, and Delivered.
When the shipment cannot be delivered, the last step shows Exception, Expired, Lost/Missing, or Damaged instead.
Multiple packages
When an order has several packages, open the tracking number selector to switch between them.
Checkpoints
The event table lists:
| Column | Description |
|---|---|
| Time zone column | Event time in your portal time or the checkpoint time zone |
| DESTINATION TIME ZONE | Event time at the checkpoint location |
| STATUS | Status, courier message, and any red subtag message |
| LOCATION | Where the courier scanned the package |
Use the Sorting selector to change the event order.
Statuses
| Status | Meaning | What to do |
|---|---|---|
| No status | No courier status recorded yet | Wait for the first checkpoint |
| Pending | Number registered, no courier data yet | Wait for the first scan |
| Info Received | Courier has shipment data, not the parcel | Wait for collection |
| In Warehouse | Parcel at a courier facility | No action needed |
| In Transit | Parcel is moving | Check Total Transit Time |
| Out For Delivery | Parcel is with the delivery driver | Expect delivery |
| Delivered | Delivery recorded | Confirm with the recipient if disputed |
| Attempt Fail | A delivery attempt failed | Check the checkpoint message for the next step |
| Exception | The courier reported a problem | Open the checkpoints, then contact support if needed |
| On Hold | The courier or customs is holding the parcel | Read the courier message |
| Expired | Tracking ended without a delivery confirmation | Check the last checkpoint, then contact support or the courier |
| Not found | The courier does not recognise the number | Check the number, then ask support |
| Lost/Missing | The courier declared the parcel missing | Contact support to start a claim |
| Damaged | The courier declared damage | Contact support to start a claim |
| Returned | The parcel is going back to the sender | Check whether a return order exists |
| Claim Sent | A claim or inquiry was sent to the courier | Wait for the courier response |
| Scheduled | The courier scheduled a collection or delivery | No action needed |
| Driver Assigned | A driver was assigned | No action needed |
| Picked Up | The courier collected the parcel | No action needed |
| Delivering | The courier is delivering the parcel | Expect delivery |
| Canceled | The courier canceled the shipment or event | Contact support if the parcel should still move |
Return to sender
A red arrow beside Tracking ID marks a return to sender. Checkpoints usually show Returned or Exception, with the courier's reason.
For a fulfilled stock order, the Portal tries to create a Courier Return automatically. It needs a configured return destination.
When no return order appears, ask your Account Manager to confirm whether one can be created.
Courier tracking reports
Some couriers report tracking for many shipments together. Their updates appear on the matching tracking records in the Portal.
If a reported update is missing, contact support with the order number, courier, and tracking number. See Bulk Tracking Updates.
Common tasks
For a shipment that has stopped moving, open its last checkpoint and note the time and location.
When you contact support, include the tracking number, courier, last checkpoint, and order number.
Troubleshooting
| Issue | Cause | Solution |
|---|---|---|
| No tracking number on the order | The courier has not supplied one yet | Wait for the courier update, then contact support if it never appears |
| Status shows Not found | The courier does not recognise the number | Check the number and courier, then ask support |
| No checkpoints yet | The courier has not scanned the parcel | Check the courier's site, then look again later |
| Shipment has no recent updates | The parcel may be delayed in transit or customs | Read the last checkpoint, then contact support if it stays silent |
| Exception shows no detail | The courier sent a generic problem message | Open the checkpoints for the subtag message, then contact support |
| Several tracking numbers on one order | The order shipped in multiple packages | Use the tracking number selector |
| Return to sender but no return order | The order is not an eligible stock order, or no return destination is set | Ask your Account Manager to confirm whether a return can be created |
| A courier report did not update the order | The report has not reached its matching order, or it is still processing | Contact support with the order number, courier, and tracking number |