Labels & Documents

Labels & Documents

At a glance: Find generated shipping labels and customs documents, download stored files, or export order data.

Overview

FedEx stores documents with each order package. Order Details opens the stored files. Bulk actions package documents from selected orders into a downloadable archive.

Quick start

  • For one order, open Orders → Order ID → Packages.
  • For selected orders, choose a download action from Bulk action.
  • For a filtered list, choose Download → Download Labels.
  • For order data, choose Export by Order or Export by Order Line.
  • To attach your own labels, choose Order Label Bulk Upload.

The Bulk action downloads require order write access.

Document types

Document Contents When the button appears
Shipping Label Carrier label for the package A non-expired label is stored for the package
Commercial Invoice Customs and item data for the shipment A commercial invoice is stored for the package
Packing Slip Package contents and quantities A packing slip is stored; stock orders hide the button

Commercial invoices use the order's customs values, item data, and configured product identifiers. US-bound shipments can include configured CPSC product data. See Customs Clearance Data.

Download from an order

  1. Open Orders.
  2. Select the order's Order ID.
  3. Scroll to Packages.
  4. Select the available Shipping Label, Commercial Invoice, or Packing Slip button.

The file opens in a new browser tab. An expired shipping label is shown without a working link. Ask your Account Manager about regeneration if the order has no available label action.

Bulk download

  1. Open Orders.
  2. Select the orders whose stored documents you need.
  3. Open Bulk action.
  4. Choose Download Shipping Labels or Download Commercial Invoices.
  5. Wait for the email that provides the archive link.

The portal queues an archive and emails a download link after processing. Orders without the requested stored document are omitted. If the request exceeds the archive limit, narrow the selection.

Download from the list menu

  1. Open Orders.
  2. Choose Download, then Download Labels.
  3. In Document Types, select the documents you need.
  4. Confirm the request and wait for its completion message.

If rows are selected, only those orders are used. With no row selection, current list filters set the scope. The portal emails an archive link after processing.

Download Labels appears for Parcel Forwarding and Cross-docking order workflows. Use the selected Bulk action downloads when the menu option is unavailable.

Export order data

  1. Open Orders and apply any filters.
  2. Select rows, or leave them unselected to use the filtered list.
  3. Choose Download, then Export by Order or Export by Order Line.
  4. Open Tasks or the completion notification to retrieve the spreadsheet.

Export by Order creates one row per order. Export by Order Line creates one row per item line. The export is processed in the background.

Upload your own labels

Use this workflow when a self-pickup courier requires you to provide label files and tracking.

  1. Open Orders.
  2. Choose the plus button, then Order Label Bulk Upload.
  3. Choose Download Template and complete one row per order.
  4. Enter Order Number and add Tracking Number when required.
  5. Enter File Name, or leave it blank to use the order-number default.
  6. Add files in Labels, choose one Zip file, or use both.
  7. Keep Scale if Incorrect Size on to resize PDFs that are not 4×6.
  8. Select Submit and review every row in the result.
  9. Select Save when every row is valid.

The order must be editable and assigned to a self-pickup courier. Managed warehouse orders require PDF labels. Your own warehouse orders accept PDF or ZPL labels. A ZPL label on a managed warehouse order fails validation. PDF labels must be 4×6 inches unless resizing succeeds.

ZPL files are attached unchanged. Keep the ZIP file within the portal's size and member limits.

If File Name is blank, the uploader tries the order number with .pdf, then .zpl. Every row must pass file, order, courier, tracking, and warehouse validation before Save appears. The result marks rows Valid or Invalid and shows each error beside its field. For an invalid result, correct the reported row, file mapping, or order setup. Then submit a new upload.

Troubleshooting

Issue Cause Solution
A package has no document button The document was not generated, or its label expired Check the order stage. Ask your Account Manager if no regeneration action appears.
A requested document is missing from the archive That order has no stored file of that type Open each package and confirm its document button
Download Labels is rejected The filtered set exceeds the archive limit Narrow the filters or select fewer orders
A download is not ready The archive or export is still queued Wait for the completion notification or check Tasks
An export omits visible orders Current filters or selected rows limited its scope Clear filters or confirm the selected rows
A label row fails before Save Its file, order, courier, tracking, or warehouse rule is invalid Correct the row and submit a new upload
A ZPL label is rejected The order is fulfilled by a managed warehouse Use a PDF label, or use ZPL only for your own warehouse order
A PDF label is rejected The PDF is not 4×6 inches or could not be resized Use a compatible PDF or enable Scale if Incorrect Size
The upload cannot find a label file File Name does not match, or the default order-number file is missing Upload the matching file or enter its exact File Name
Order Label Bulk Upload is missing The account lacks order editing or label upload access Contact your Account Manager

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