Inventory: Overview
Inventory
Quick Summary: Register the products, packaging, and catalog groups used on your orders.
Overview
A product record connects your catalog item to an order line and its shipping details. Create the product before you order it, including orders created manually or through an integration.
The Inventory menu contains Products, Group Items, Item Variants, Packaging, and ASN.
| Area | What it contains |
|---|---|
| Products | Individual items that you sell and ship |
| Group Items | Kits or bundles that combine products under one SKU |
| Item Variants | Alternatives that can fulfill the same variant SKU |
| Packaging | Boxes and packaging materials used for orders |
| ASN | Inbound shipments that send stock to a warehouse |
Create a product
- Open Inventory → Products.
- Select +, then select Add Product.
- Enter the required product and customs details.
- Complete the Base Item dimensions and weight.
- Select Save.
The + menu appears only for users who can change inventory. If it is missing, ask your company administrator for access.
Required product details
| Field | What to enter |
|---|---|
| SKU | A unique product identifier. The portal edit form keeps it read-only after creation |
| Description | A name or description with at least two words and ten characters |
| Harmonized Code | The customs classification code for the product |
| Customs Description | The description used on customs documents. It also needs at least two words and ten characters |
| Customs Value | The declared customs value, in USD |
| Country of Manufacture | Where the product is made. Complete this field even when the form does not show an asterisk |
| Packaging Type | The packaging method for the base item |
| Base Item Width, Length, Weight | The dimensions in centimetres and weight in kilograms |
| Base Item Height | Required except for poly bag items |
When Has Battery is selected, also select a Battery Type and enter the Battery Weight. When Has Other Dangerous Materials is selected, enter the required Description.
Keep catalog details ready for orders
Use the same SKU when you create or import orders. Keep dimensions, weight, and customs fields current so packing and customs checks use the correct product data.
Add stock
Creating a product does not add stock. Create an ASN to send stock to the warehouse. For a standard ASN, stock appears after the ASN is Approved, not when the shipment is received.
Understand stock levels
The product list shows stock by warehouse. The product detail page shows these measures:
| Stock measure | Meaning |
|---|---|
| On Hand | Available stock plus units in orders that are being processed but are not yet fulfilled |
| Pending Return | Return units awaiting action, restock, disposal, or quarantine |
| Quarantine | Return units held under quarantine |
| Available | Stock available to fulfill orders |
| Reserved | Stock committed to orders that have been created; their approval state can affect whether it is held |
| Total Available | Available stock minus reserved stock |
Manage your catalog
Products covers the product list, detail page, required fields, and editing. Product Bulk Upload explains bulk creation, bulk updates, and customs-value uploads.
Use Group Items for kits and bundles. Use Item Variants when interchangeable products can fulfill the same variant SKU.
Use Packaging for boxes and packaging materials.
Update a product
- Open the Products list.
- Select the product SKU.
- Select Edit.
- Change the product details.
- Select Save.
The portal edit form keeps the SKU read-only. If another value is read-only, ask your administrator for help.
To change many products, select + → Product Bulk Update. Review Product Bulk Upload before uploading the file.
Troubleshooting
| Issue | Cause | Solution |
|---|---|---|
| A product does not appear when you create an order | The product is missing or the SKU does not match | Confirm that the product exists and use its exact SKU |
| A description is rejected | The text has fewer than two words or ten characters | Use at least two words and ten characters |
| A SKU is rejected as a duplicate | The SKU is already used in your account | Use a unique SKU |
| A Harmonized Code is rejected | The code has an unsupported format or is not recognized | Check the code format for your account and destination |
| A bulk file is rejected | The template or a required value is invalid | Download a fresh template and review the validation results. See Product Bulk Upload |
| Issue | Cause | Solution |
| ------- | ------- | ---------- |
| Stock does not appear after the warehouse receives an ASN | A standard ASN adds stock when it is Approved, not when it is received | Confirm that the ASN is Approved, then refresh the product stock |